Charm Wright Email & Phone Number

Gaithersburg, Md

Manage sale and financial banking transactions of PNC’s products, new business, operations, customer service, and teller activities while enforcing regulatory compliance, internal policies and procedures: Draw upon own experience, local relationship networks, community knowledge and overall resourcefulness to handle a mix of routine and unexpected requests Utilize PNC's benchmarks for revenue, customer growth and retention and market share to manage team and enhance the branch's results Oversee a team of average of five bankers providing for guidance, motivation and support that execute all sales activities; establish and achieve sales goal through effective sales management techniques  Supervise daily branch operations, including teller line and new accounts. Manage vault operations Administer banking operations for commercial in-store branch open seven days a week Consistently achieve sales goals by effectively promoting products and services Recruit, train and mentor staff on client profiling, conducting sales meeting and closing deals. Proactively prevent fraud through diligence, effective reporting, and monitoring of financial statements, credit package preparation, and relevant reports Review, analyze and effectively act on organizational and financial data to optimize retention rates, repayment rates, loan success, team growth, customer satisfaction, and protect against losses Assist entire Sector in managing other branches as needed on a regular basis *Earned promotion from Financial Sales Consultant to Branch Manager within 9 months of hire

Gaithersburg, Md

Assisted branch manager and worked with team to sell PNC Banks’ products and services to potential and current customers:  Developed strong relationships through customer profiling and needs-based selling Identified customer needs and offered appropriate solutions in a compelling way so the customer saw the value, understood the features and benefits and purchased the solution Engaged in activities that enabled access to customers who may not have frequently use the branch system Maintained, on a weekly basis, activity log to substantiate advisory and referral activity; followed up on the activity levels of all products Participated in regular conference calls in order to keep aware of PNC’s products and services and offered solutions for improvement Performed all work in compliance with applicable regulations/policy and procedures Assisted other branches on as-needed basis and helped train new staff

Rockville, Md

Sold vehicles through interviewing customers to determining needs and wants, presenting vehicles and taking test drives: Created and maintained relationships with loyal and potential customers on a daily basis Determined each customer's needs and demonstrate appropriate vehicles For trade-ins coordinated with the Service and Body Shop departments to ensure used vehicles were reconditioned as expected and on schedule Interpreted and explained vehicle's operating features, warranty and custom paperwork Ran customer’s credit reports, processed applications and maintained record in database Kept abreast of new products, features, accessories, etc., and their benefits to customers  Established personal income goals that were consistent with dealership standards of productivity, and devised a strategy to meet those goals on a monthly basis Participated in team building activities and trained new staff