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@mpsonlineservices.com
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Charmaine Fields is listed as Patient Escalations Supervisor based in Newnan, Georgia, United States. AeroLeads shows a work email signal at mpsonlineservices.com and a matched LinkedIn profile for Charmaine Fields.
Charmaine Fields previously worked as Patient Escalations Supervisor at Millennia and Supervisor Of Dialer Operations at Millennia. Charmaine Fields holds Associate Of Science - As, Natural Sciences, 3.8 from Southwest Tennessee Community College.
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Charmaine Fields is a Patient Escalations Supervisor.
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Atlanta Metropolitan Area
Effectively managed the Patient Escalations and Chat department, ensuring seamless communication between our staff and patients. Developed and refined processes that significantly improved response times and overall patient satisfaction metrics. Fostered innovative approaches which led to a more efficient workflow and a stronger connection between our team.
Atlanta Metropolitan Area, Georgia, United States
Implemented multiple outbound campaigns on Spitfire, Fenero, Ring Central platforms for an in-house call center. Administered and developed campaigns on Ring Central predictive dialer. Saved the cost of outsourcing modifications of existing scripts to fit client needs by making changes in Java for Ring Central. Support and modifications to call flows and.
Atlanta Metropolitan Area, Georgia, United States
Oversaw a 32-person call center team for healthcare providers with over 10,000 registered patients. Supervised inbound and outbound calls for multiple shifts. Established a work culture centered on accountability and empowerment, and successfully improved patient interactions. Developed and implemented a new call center scheduling system to increase.
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Charmaine Fields is listed as Patient Escalations Supervisor.
AeroLeads has found 2 work email signals at @mpsonlineservices.com for Charmaine Fields.
Charmaine Fields is based in Newnan, Georgia, United States.
Charmaine Fields has worked for Millennia.
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Charmaine Fields holds Associate Of Science - As, Natural Sciences, 3.8 from Southwest Tennessee Community College.
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