o Incorporated into the End User IT group of BNP Paribas; executing white-glove, on-demand IT specialist services, overseeing the installation, restoration, and maintenance of IT equipment as well as conducting equipment site-moves across BNP Paribas’ Tri-State Area corporate locations; fostering a deep mastery & understanding in VDI thin-client technology, corporate desktop, laptop, & mini-workstation technology, computer monitor & HumanScale mount equipment, computer peripheral technology, conference equipment such as Jabra, Plantronics, Cisco Voice & Cisco VoIP Phones, Windows 10/11 OS within a corporate WorkSpace environment. o Connected with BNP Paribas employees of all organizational group in the facilitation of an optimized employee technology experience by bringing resolution of client-facing focused information technology obstacles & objectives.o Integrated with the bank’s IT infrastructure in the successful resolution of ticket-project-based assignments; budding, fast-growing expertise & understanding of ticketing-system ServiceNow (SNOW) & BNP Paribas' internal backend corporate ticketing platform.o Dedicated & steadfast track record of navigating IT projects through all lifecycle stages – from beginning to completion for more than 2-3 years within the banking, financial, investment firm environments.

o Negotiated and connected with an IT Consultancy & Services Technology company to provide on-demand, rapid deployment of information technology services & consultation to corporate organizations.o Deploy, Test, and Maintain computer technology assets, Execution of solid & informed solutions consultation on IT infrastructure, break-fix issues of IT hardware & software, and computer technology move-add-change tasks.o Performed independently on documentation, testing, implementation, updating, or modification of client-chosen technology in accordance to end user or system design specifications.o Pioneered beyond technician-level duties in active participation in project leadership by overseeing & coaching teams of IT techs.

o Performed software updates & configurations of Windows operating systems on client personal machines.o Replaced hardware components in resolution of break-fix incidents on desktops, laptops, mobile devices.o Conducted remote support on client machines in resolution of technical issues with web-based remote software.o Experienced in determining end-user technology hardware & software needs based on function & budget.