Charmaine Walker Email and Phone Number

• Communicated and worked with customers and sellers to ensure a fast, seamless, and enjoyable ticket purchasing or selling experience• Used Zendesk as the hub for communicating with customers through email, SMS, telephone, and chat• Prioritized complaints and escalations for rapid resolution•fraud prevention •charge back disputes

Greeted corporate guests and served as the first impression of the company• Answered incoming customer calls and inquiries and routed calls to appropriate employees• Offered premier level support to our departments with a range of activities all designed to execute the perfect customer order• Support Accounts payable manager: including invoice review, research/code past due invoices, filing, and other administrative duties as needed.

Take inbound calls from customers to call center• Issue resolution/general customer support• Issue Escalation to appropriate departments

Researched product issues, availability, and status• Assisted in executing orders in the operating system• Handled order cancellations and modifications and product returns• Processed customer transactions• Acted as a liaison for vendors and manufacturers• Prepared bills, invoices, and bank deposits• Processed accounts and incoming payments in compliance with financial policies and procedures