Charmaine Wright Email & Phone Number

• Proficient in coordinating, managing, and proactively addressing client-communicated issuesand challenges to ensure swift resolution and client satisfaction.
• Diligently monitor and oversee all assigned client incidents and issues to guarantee adherence toService Level Agreements (SLAs).
• Foster robust client relationships by effectively communicating and collaborating withstakeholders at all organizational levels within Revel Systems, serving as the bridge to… Show more Proficient in coordinating.
• Foster robust client relationships by effectively communicating and collaborating withstakeholders at all organizational levels within Revel Systems, serving as the bridge to addressissues and business challenges.
• Utilize corporate tools and data collection points to analyze client history and comprehensivelydocument client interactions.
• Deliver weekly status reports to line managers and provide concise executive-level summaries tothe leadership team, ensuring a clear and timely flow of information. Show less

Alpharetta, GA

• Acted as a dedicated client advocate, ensuring high levels of satisfaction through a proactiveapproach to client needs.
• Collaborated closely with the development department to resolve software and hardware issues.
• Developed and maintained informative PowerPoint presentations for employee training.
• Managed and executed training projects related to system software.
• Administered the JIRA platform for issue tracking and management.

• Precisely handle cash transactions, maintaining a balanced cash drawer and adhering to banksecurity and compliance procedures.
• Assist customers in account inquiries, providing detailed information about account balances,transaction history, and other related services.
• Participate in ongoing training to stay updated on industry changes, product knowledge, andcustomer service techniques.

• Enrolled in a one-year intensive technical and professional skills training program that includes an opportunity to intern with a Fortune 500 corporation.
• Successfully completed six months of college coursework in technology (including comprehensive hardware and software components), business communications, and professional skills.

Associate Of Science - As, Kinesiology And Exercise Science

Activities and Societies: Basketball

Computer And Information Sciences And Support Services, 3.8

Education record

Student and Intern September 2011 – Present Enrolled in a one-year intensive technical and professional skills training program that.