Charmaine Wright Email & Phone Number

Proficient in coordinating, managing, and proactively addressing client-communicated issuesand challenges to ensure swift resolution and client satisfaction.• Diligently monitor and oversee all assigned client incidents and issues to guarantee adherence toService Level Agreements (SLAs).• Foster robust client relationships by effectively communicating and collaborating withstakeholders at all organizational levels within Revel Systems, serving as the bridge to… Show more Proficient in coordinating, managing, and proactively addressing client-communicated issuesand challenges to ensure swift resolution and client satisfaction.• Diligently monitor and oversee all assigned client incidents and issues to guarantee adherence toService Level Agreements (SLAs).• Foster robust client relationships by effectively communicating and collaborating withstakeholders at all organizational levels within Revel Systems, serving as the bridge to addressissues and business challenges.• Utilize corporate tools and data collection points to analyze client history and comprehensivelydocument client interactions.• Deliver weekly status reports to line managers and provide concise executive-level summaries tothe leadership team, ensuring a clear and timely flow of information. Show less

Alpharetta, Ga

Acted as a dedicated client advocate, ensuring high levels of satisfaction through a proactiveapproach to client needs.• Collaborated closely with the development department to resolve software and hardware issues.• Developed and maintained informative PowerPoint presentations for employee training.• Managed and executed training projects related to system software.• Administered the JIRA platform for issue tracking and management.

Precisely handle cash transactions, maintaining a balanced cash drawer and adhering to banksecurity and compliance procedures.• Assist customers in account inquiries, providing detailed information about account balances,transaction history, and other related services.• Participate in ongoing training to stay updated on industry changes, product knowledge, andcustomer service techniques.

Enrolled in a one-year intensive technical and professional skills training program that includes an opportunity to intern with a Fortune 500 corporation.• Successfully completed six months of college coursework in technology (including comprehensive hardware and software components), business communications, and professional skills.

Associate Of Science - As, Kinesiology And Exercise Science

Activities and Societies: Basketball

Computer And Information Sciences And Support Services, 3.8

Education record

Student and Intern September 2011 – Present Enrolled in a one-year intensive technical and professional skills training program that.