Charmaine Constantino Email & Phone Number

Makati, Ncr, Ph

17Th Floor, 88 Corporate Center 141 Sedeño Street, Salcedo Village, Makati City

a. Worked with the Project Teams in delivering key services both for internal or for client engagement activities.b. Performed software quality engineering (SQE) services to assigned clients.c. Performed Research and Development activities that will help improve the EMPLOYEE’s own skills, as well as the quality of services of the company.d. Accomplished other related duties assigned by the Immediate Supervisor.e. People Management:- SQE Issue Mitigation- SQE Performance & Behavior Monitoring- SQE Coaching & Mentoring- SQE Training Needs Analysis- Company Initiatives & Policy Implementation- Project Engagement & Client Interfacing- Collaboration with Project Fulfilment Manager/Staff in Departmental Activitiesf. Technical Duties:- Requirements Analysis- Test Planning- Test Design & Execution Primary Duties and Responsibilities:- Test Data Management- Defect Management- Task Delegation and Monitoring- End-to-End Software Testing Delivery

Makati, National Capital Region, Philippines

Client: Parent company of the Philippines' leading and largest non-bank financial services provider, which owns and operates businesses dealing with pawning, non-pawning financial services (banking, international and local remittance, non-life insurance, microinsurance, electronic loading, bills payment, and collection service, microsavings and business-to-business microloans), retail (jewelry and health and wellness products), hotel and restaurant management, information technology management, sports, and real estate/property management.Manages a Manual Testing Team with 35 QAs for a project that handles testing for solutions to various platforms such as cash collection and distribution facilities, including:- International and Domestic Remittance- Bills Payment- Insurance- Pawning (Renewal, New Pawn, Pawn Redemption)- Corporate Payout- Micro Insurance- Micro Savings- Bank-related services- E-Load- CRMSOther Responsibilities:- Planning and managing the testing effort for any given engagement.- Attend all relevant project meetings- Report on testing activities and results at agreed intervals- Defining the task lists for manual testing team- Continuously coordinate and control the manual testing team (senior and junior testers), providing leadership and formulating team strategy and leading all aspects of the test strategy, design, execution and risk management to achieve missions and objectives.

17Th Floor, 88 Corporate Center 141 Sedeño Street, Salcedo Village, Makati City

- Interact and collaborate with Project teams- Review business and functional requirements- Develop test plans, test cases and test scripts- Execute tests (SIT,SAT,UAT,PPT)- Conduct Defect Reporting and Management- Project Status Reporting, escalate and analyze test findings

17Th Floor, 88 Corporate Center 141 Sedeño Street, Salcedo Village, Makati City

- Perform project monitoring activities, project orientation, knowledge transfer, training, and other relevant activities for resources deployed in production- Help in the documentation and implementation of quality procedures for testing and project management- Help in the recording of project issues and implementation of corrective and preventive actions- Collect, consolidate, and analyze project reports- Help maintain project performance records, such as KPI trackers and reports- Help consolidate project performance data and conduct project fulfillment review activities

Quezon City, National Capital Region, Philippines

Client: Local Broadcast Media CompanyManages Manual Testing Team for a Migration Project (BSS/OSS)A Billing System Migration that delivers customer care, ordering, and billing through Web, Mobile and Cloud• Coordinates pilot implementation, project activities and schedule with Project Director (Point of contact/Project Manager)• Creates and Presents the Manual Testing Processes• Facilitates project kick-off and sign-off• Conducts interviews and research• Manages the end to end Software Testing Life Cycle• Manages Scoping and Test Planning• Manages creation of Test documentations and artifacts• Manages testing activities• Interprets results and proposes improvements to the testing processes

Pasig, National Capital Region, Philippines

Client: Global customer experience services and technologies companyHandled the Gap Analysis to assess the differences in performance between a business' information systems or software applications to determine whether business requirements are being met and, if not, what steps should be taken to ensure they are met successfully.- Provided documents (Gap Analysis Report and Software Testing Framework) on which services and/or functions have been accidentally left out, which have been deliberately eliminated, and which still need to be developed.

Makati, National Capital Region, Philippines

Client: Global preventative healthcare focused companyHandle Agile testing for Sprint 35 and Sprint 36 for a platform that helps patients and doctors make sense of medical data to prevent and manage disease through Mobile and Web applications like Admin/Doctor’s Portal (Web), User Android Mobile App and User iOS Mobile App- Responsible for managing task allocations in close coordination with the Testers to ensure acceptable comprehensiveness and completeness of definition and execution of test cases per sprint.- Also attend daily sprint planning to determine the software testing strategies and techniques applicable per sprint.

Makati, National Capital Region, Philippines

Client: Maritime CompanyHandled HRIS System and Project Go Cloud (FMP, HMI, ACM & CTI) O365 Migration- Facilitate defect communications between- testing team and technical / development team.- Develop test plan and the guidelines to create test conditions, test cases, expected results and execution scripts.- Provides Daily Test Progress Report to client.

Pasig, National Capital Region, Philippines

Client: A global company that specializes in software and services for communications, media and financial services providers and digital enterprises and one of the world's leading providers of billing, customer relationship management (CRM), and order management software systems to the telecommunications industry.IT - Billing April 2018 to October 2018IT - CRM November 2018 to August 2019> Responsible on testing the availment of the new offers under Postpaid Plans from a telecom company before its release to public; end to end testing> Handles SMART and SUN, for both Retail and Enterprise accounts, and PLDT projects.> Responsible on the billing computation for different telecom companies.> Responsible on checking the SOA appearance on every billing sample for an account> Handles the testing project for Collections System- Test cases for the Allocation of accounts when a particular condition was met- Testing of all the admin batches to be executed for the data update on the system- SMS testing per condition of accounts (actual sending and/or logs checking)- Release notes that covers mostly of the raised issues encountered during the PPT- Release notes that covers new requirements from the business> Handles the validation of requested reports (adhoc/scheduled) of business users from database> Handles the validation of scripts (sql and shell scripts) based on the business requirement> Supports other projects that will passed thru the billing; computation of the usages or threshold of an account. We also provide the sample SOA of the processed account> Responsible on testing all other issues encountered on the Collections system of Retail Accounts Department> Reporting all issues/bugs/errors encountered during each test phase> Bug tracking and Test Planning using the tools: HP ALM and HP Compass

Makati, National Capital Region, Philippines

Client : Local Communications CompanyHandled Component Migration for Postpaid & Prepaid Accounts• Working knowledge of some or all of the following quality assurance methods: system integration, system acceptance, regression, user acceptance, and post production testing.• Schedule testing activities / tasks • Identify test resources (ex. Test Logistics – test phone, test MIN) • Develop test cases and test procedures• Ensure entrance criteria (UT, SIT,UAT,PPT conducted by dev counterparts) are met prior toendorsement for testing• Report discrepancies as incidents through daily progress report or project testingupdate• Assigned and accomplished different Test Cases, Validations and Pre-Deployment activities for the different projects of the company.• Communicates with development team regarding identified issues for checking and resolution.• Consolidates test progress and issues provided by testing team, and communicates them to the project team.

17Th Floor, 88 Corporate Center 141 Sedeño Street, Salcedo Village, Makati City

- Interact and collaborate with Project teams- Review business and functional requirements- Develop test plans, test cases and test scripts- Execute tests (SIT,SAT,UAT,PPT)- Conduct Defect Reporting and Management- Project Status Reporting, escalate and analyze test findings

Makati, National Capital Region, Philippines

- Executes the implementation of business processes for front-end and back-end systems - Designs, develops and delivers new business process review, capabilities and supporting technologies - Gathers and documents client current business processes and technology capabilities and requirements - Organizes project road maps and timelines for the whole project cycle - Performs quality control and assurance for software development - Creates and modifies forms and reports in Crystal Reporting tool - Conducts client presentation for sales, system appreciation, BIR CAS presentation and hands on training to clients - Generate marketing leads and facilitates product launching events - Problem-solved hardware issues with fault-tolerant hard drives- Conduct network analysis, system administration, security and information assurance and database administration- Conducted Backup and Recovery Plan for clients

Makati, National Capital Region, Philippines

Technical Support Engr. (On-The-Job Trainee) - assigned in Technical Support Group under the Customer Support Department where my task was technical support to other department and consumers.• Technical Repair (Laptops & Printers)• Allocation of workstation • Installation and Troubleshooting of Laptops• Health Check (Desktops, Laptops & Servers)

Bachelor Of Science (Bs), Information Technology

Activities and Societies: Women Basketball Varsity Junior Philippine Computer Society (JPCS) University Student Council (Year.

High School

Activities and Societies: Class President Women Volleyball Varsity