Charmaine Davies Email & Phone Number

With over eleven years of experience in the Business Processing Outsourcing industry, I am a Senior Workforce Manager at TTEC, a leading global provider of customer experience solutions. I am responsible for overseeing the Workforce planning, forecasting, scheduling, and analysis for multiple accounts and campaigns, ensuring optimal service levels, productivity, and profitability.I have a proven track record of delivering results and exceeding expectations, as evidenced by multiple awards and recognitions from TTEC & TaskUs and its clients. I am also certified in Lean Six Sigma and I leverage these methodologies and skills to optimize workforce operations and efficiency, enhance team performance and engagement, and foster a culture of continuous improvement and excellence. My mission is to provide exceptional workforce management services that support TTEC's vision and values, and that enable its clients to achieve their business goals.

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  Sti College

  Business Administration, Management And Operations