Charmaine G. Email and Phone Number
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📊 Innovative Data Analytics Executive | History of Delivering First-in-Class Analytics Solutions and Building High Performing, Motivated TeamsGlobal Continuous Improvement | Data Strategy | Product Management | Strategic Transformation | Collaborative Partnerships🚀StrengthsRevitalizing leads-by-example executive with over 15 years of experience building and leading high-performing teams. Known for delivering best-in-class analytics solutions that drive revenue, client retention, and operational efficiency. Expertise in defining software development lifecycles, continuous improvement, mentoring, coaching and fostering cross-functional collaboration.🔹 Revenue: Exceeded revenue targets by 16% in Q1 at Daasity, recognized by C-Suite for strategic vision and outcomes.🔹 Efficiency: Boosted first-quarter organizational efficiency by 50% at Fiserv, achieving a 120% increase in velocity across 6 teams.🔹 Client-Centric: Spearheaded client-friendly tools like Statements of Work and requirements templates, driving efficiency and new business.🔹 Leadership: Orchestrated and built high-impact analytics teams, generating the highest revenue at Daasity, and earning 100% Trust Score from direct reports at Fiserv.🔹 Process: Streamlined communication across units, achieving 20% efficiency improvement as Business Excellence Champion within first quarter in the role.Technologies: Snowflake | Redshift | Looker | Business IntelligenceAnalytics: Data Analytics | Business Intelligence | SQL | ETL | Data Science | Data Architecture | Data Quality | Data Governance Leadership: People/Team Management | Change Management | Strategic Transformation | Team Building & Coaching | Conflict Resolution | C-Suite Communication 🔆 Why Choose Me?🚀 Spearheaded transformative projects across Fortune 500 and startups. 🚀 Orchestrated high-impact teams, achieving unprecedented revenue and client retention. 🚀 Defined and optimized software development lifecycles, ensuring efficiency and excellence. 🚀 Collaborated seamlessly across C-suite, sales, marketing, product, and customer success. 🚀 Equipped to tackle complex challenges and drive growth strategies.✅ Architect & implement scalable, robust analytics solutions✅ Design databases & marts for data-driven insights✅ Develop intuitive dashboards for informed decisions✅ Establish data and BI best practices for excellence✅ Solve problems, remove roadblocks, and build trust✅ Translate business strategies into actionable goals📩 charmaine@charmainegrayprofessional.com🌐 www.charmainegrayprofessional.com
Tapcart
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Head Of DataTapcart Dec 2023 - PresentSanta Monica, California, Us
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Director Of Analytics (Contract)Revopsforce Oct 2023 - Feb 2024Austin, Texas, UsFirm specializing in revenue operations, leveraging tech and private equity expertise to align sales, marketing, and customer service for enhanced revenue and firm value.Specialize in optimizing revenue operations for private equity clients through strategic consulting. Excel in quantitative and qualitative data analysis, providing actionable insights for business growth. Expert in process optimization, crafting detailed process maps to streamline investor lifecycle activities.• Spearheaded revenue operations initiatives, delivering tailored strategies that enhance client financial performance and operational workflows• Conducted comprehensive data analyses, translating complex datasets into clear, impactful business insights for client decision-making• Designed and implemented process maps for investor lifecycle management, significantly improving client engagement and investment processes• Provided expert guidance on system integrations and data architecture, ensuring robust, scalable solutions for client revenue operations• Collaborated closely with client teams to identify and resolve process bottlenecks, leading to improved efficiency and reduced operational costs -
Head Of Data (Contract)Sage Infusion Feb 2023 - Sep 2023Tampa, Florida, UsFull-service specialty infusion center focused on autoimmune disorders & chronic infusion needs. 25 employees. $10M revenue.Direct data solutions/architecture/delivery and vendor management. Reporting to: CEO• Vetted, managed, selected vendors for warehouse and analytics• Implemented optimal database, visualization tools for financial, healthcare and operational data• Bolstered existing business intelligence infrastructure• Project managed all data and visualization solutions/delivery -
Vice President Of Analytics And Business IntelligenceDaasity Nov 2019 - Jul 2023San Diego, California, UsSaaS e-commerce software company serving direct to consumer and retail brands. $20.9M revenue. 100 employees.Orchestrated and built a multi-faceted high-impact analytics team that generated the highest revenue for the company. Established data quality standards for critical business metrics. Engineered client-facing digital data solutions. Launched and developed internal KPI frameworks to optimize revenue operations and cross-departmental collaboration. Influenced C-Suite strategic decisions on pricing/product positioning. Direct reports: (25) Director, Managers, Data Analysts, Data Architects, Technical Implementation Managers, Quality Audit Engineers. Reported to: CEO• Exceeded one-year revenue targets by 48% with analytics team• Achieved 85% client retention through engagement with my team via scalable digital solutions• Elevated first-quarter organizational efficiency by 50%• Conceptualized and implemented statement of work (SOW), earning more clients by clarifying value and scope• Developed long-range predictive models for staffing, capacity, budgeting• Launched analyst toolkit, coding standards, best practice repository• Devised data organization, naming, and structure strategy, setting the product standard -
Manager Software Engineering, Epayments (Business Intelligence & Data Warehousing)Fiserv 2017 - Nov 2019Milwaukee, Wisconsin, UsMultinational Fortune 500 FinTech company. $14.85B revenue. 41,000 employees.Managed global, remote software development teams, overseeing data architecture and business intelligence delivery solutions for multiple distinct business units. Direct reports: (24) ETL Developers, Business Intelligence Developers, Data Architects, Quality Audit Engineers. Reported to: Director of Information Technology. • Achieved 99.95% defect-free, on-time analytics with autonomous teams• Governed data architecture, coding standards, SDLC for lean processes• Developed training, transition, business continuity plans• Streamlined communication between business units for enhanced project alignment -
Head Of Analytics And Process Excellence (Business Intelligence And Data Warehousing)Fiserv 2015 - 2017Milwaukee, Wisconsin, UsChampioned the modernization of legacy SDLC processes, transitioning the organization from waterfall to agile. Served as the go-to subject matter expert for process-related matters. Supported: (30) Managers, ETL Developers, Business Intelligence Developers, Data Architects, Quality Audit Engineers. Reported to: Director of Information Technology. • Boosted first-quarter efficiency, quality by 20% through strategic execution, technical roadmaps, resource management• Orchestrated transition from waterfall to agile, gaining organizational buy-in• Authored source-of-truth library for seamless associate onboarding• Mediated managerial conflicts on task ownership, timing, procedures
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Software Engineer, Tech Lead (Business Intelligence)Fiserv 2012 - 2015Milwaukee, Wisconsin, UsSteered large-scale business intelligence projects, mentored junior associates, and acted as the subject matter expert on BI platform processes and administration. Reported to: Director of Information Technology.• Saved company nearly $1M by directing defect-free migration of hundreds of reports• Authored and assessed development guide, standardizing code and accelerating defect-free production• Forged strong relationships across all management levels, fostering cross-functional team harmony, collaboration• Recognized as go-to problem solver and resource, removing roadblocks and maintaining cadence
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Senior Software Engineer (Etl)Fiserv 2010 - 2012Milwaukee, Wisconsin, UsAdministered a 25 TB DB2 database powered by over 400 ETL jobs, serving 8 Informatica ,SQL, ETL developers. Reported to: Director of Information Technology.• Ensured client-facing code integrity through migrations, object dependency checks, and workflow validations• Automated repository tasks via Unix scripts, eliminating human errorConducted peer and code reviews, identifying improvement areas and informing performance reviews
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Etl Developer/Consultant At Wendy'S InternationalIndecon Solutions 2009 - 2010Played pivotal role in upgrade project of Hyperion Essbase. Designed and modified Informatica workflows, mappings and transformations. Enabled retirement of legacy tools and processes.
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Programmer/Consultant At CitiIndecon Solutions 2008 - 2009Served as technical lead for large-scale migration of Actuate reporting to SQL Reporting Services. Wrote numerous Java applications. Saved company hundreds of thousands of dollars by eliminating end of life support for legacy tools.
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Senior Software Engineer (Business Intelligence)Fiserv 2005 - 2008Milwaukee, Wisconsin, UsServed as subject matter expert and volume administrator for Actuate reporting tool, developed complex reports and scripts, performed production code migrations and peer reviews, developed Informatica mappings and workflows. Defined best practices. Viewed as having authoritative knowledge and expertise in business intelligence within the organization. Converted over 400 Crystal reports to Actuate, with early completion and zero defects. Enabled smooth transition to new tool and cost savings on support of outdated technologies.
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Senior Software EngineerCiti 2000 - 2005New York, New York, UsManaged all phases of Actuate report development, from conceptual design and coding to testing, implementation and maintenance. Oversaw 2300 scheduled events and supported more than 600 users and 110 clients in Actuate. Designed MS Access applications as automated solutions to frequent business needs using DB2 and SQL Server back-end. Supported and debugged existing applications.
Charmaine G. Skills
Charmaine G. Education Details
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Ohio UniversityAudiology/Audiologist And Speech-Language Pathology/Pathologist -
Bethel High SchoolDiploma
Frequently Asked Questions about Charmaine G.
What company does Charmaine G. work for?
Charmaine G. works for Tapcart
What is Charmaine G.'s role at the current company?
Charmaine G.'s current role is VP Analytics and Business Intelligence ➡️ FinTech | SaaS | eCommerce | Data Transformation | Build, Coach & Mentor High Performing Teams | #connections | #opportunities | #animals | #dogs | #animallover.
What is Charmaine G.'s email address?
Charmaine G.'s email address is ch****@****erv.com
What is Charmaine G.'s direct phone number?
Charmaine G.'s direct phone number is (262) 879*****
What schools did Charmaine G. attend?
Charmaine G. attended Ohio University, Bethel High School.
What skills is Charmaine G. known for?
Charmaine G. has skills like Data Warehousing, Microsoft Sql Server, Sql, Sdlc, Business Intelligence, Etl, Informatica, Access, Business Analysis, Requirements Gathering, Software Development Life Cycle, Unix.
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