Charmaine G. Email & Phone Number

Santa Monica, California, US

Austin, Texas, US

• Firm specializing in revenue operations, leveraging tech and private equity expertise to align sales, marketing, and customer service for enhanced revenue and firm value.Specialize in optimizing revenue operations for.
• Spearheaded revenue operations initiatives, delivering tailored strategies that enhance client financial performance and operational workflows
• Conducted comprehensive data analyses, translating complex datasets into clear, impactful business insights for client decision-making
• Designed and implemented process maps for investor lifecycle management, significantly improving client engagement and investment processes
• Provided expert guidance on system integrations and data architecture, ensuring robust, scalable solutions for client revenue operations
• Collaborated closely with client teams to identify and resolve process bottlenecks, leading to improved efficiency and reduced operational costs

Tampa, Florida, US

• Full-service specialty infusion center focused on autoimmune disorders & chronic infusion needs. 25 employees. $10M revenue.Direct data solutions/architecture/delivery and vendor management. Reporting to: CEO
• Vetted, managed, selected vendors for warehouse and analytics
• Implemented optimal database, visualization tools for financial, healthcare and operational data
• Bolstered existing business intelligence infrastructure
• Project managed all data and visualization solutions/delivery

San Diego, California, US

• SaaS e-commerce software company serving direct to consumer and retail brands. $20.9M revenue. 100 employees.Orchestrated and built a multi-faceted high-impact analytics team that generated the highest revenue for the.
• Exceeded one-year revenue targets by 48% with analytics team
• Achieved 85% client retention through engagement with my team via scalable digital solutions
• Elevated first-quarter organizational efficiency by 50%
• Conceptualized and implemented statement of work (SOW), earning more clients by clarifying value and scope
• Developed long-range predictive models for staffing, capacity, budgeting

Milwaukee, Wisconsin, US

• Multinational Fortune 500 FinTech company. $14.85B revenue. 41,000 employees.Managed global, remote software development teams, overseeing data architecture and business intelligence delivery solutions for multiple.
• Achieved 99.95% defect-free, on-time analytics with autonomous teams
• Governed data architecture, coding standards, SDLC for lean processes
• Developed training, transition, business continuity plans
• Streamlined communication between business units for enhanced project alignment

Milwaukee, Wisconsin, US

• Championed the modernization of legacy SDLC processes, transitioning the organization from waterfall to agile. Served as the go-to subject matter expert for process-related matters. Supported: (30) Managers, ETL.
• Boosted first-quarter efficiency, quality by 20% through strategic execution, technical roadmaps, resource management
• Orchestrated transition from waterfall to agile, gaining organizational buy-in
• Authored source-of-truth library for seamless associate onboarding
• Mediated managerial conflicts on task ownership, timing, procedures

Milwaukee, Wisconsin, US

• Steered large-scale business intelligence projects, mentored junior associates, and acted as the subject matter expert on BI platform processes and administration. Reported to: Director of Information Technology.
• Saved company nearly $1M by directing defect-free migration of hundreds of reports
• Authored and assessed development guide, standardizing code and accelerating defect-free production
• Forged strong relationships across all management levels, fostering cross-functional team harmony, collaboration
• Recognized as go-to problem solver and resource, removing roadblocks and maintaining cadence

Milwaukee, Wisconsin, US

• Administered a 25 TB DB2 database powered by over 400 ETL jobs, serving 8 Informatica,SQL, ETL developers. Reported to: Director of Information Technology.
• Ensured client-facing code integrity through migrations, object dependency checks, and workflow validations
• Automated repository tasks via Unix scripts, eliminating human errorConducted peer and code reviews, identifying improvement areas and informing performance reviews

Played pivotal role in upgrade project of Hyperion Essbase. Designed and modified Informatica workflows, mappings and transformations. Enabled retirement of legacy tools and processes.

Served as technical lead for large-scale migration of Actuate reporting to SQL Reporting Services. Wrote numerous Java applications. Saved company hundreds of thousands of dollars by eliminating end of life support for legacy tools.

Milwaukee, Wisconsin, US

Served as subject matter expert and volume administrator for Actuate reporting tool, developed complex reports and scripts, performed production code migrations and peer reviews, developed Informatica mappings and workflows. Defined best practices. Viewed as having authoritative knowledge and expertise in business intelligence within the organization..

New York, New York, US

Managed all phases of Actuate report development, from conceptual design and coding to testing, implementation and maintenance. Oversaw 2300 scheduled events and supported more than 600 users and 110 clients in Actuate. Designed MS Access applications as automated solutions to frequent business needs using DB2 and SQL Server back-end. Supported and.

Bachelor Of Science (B.S.), Audiology/Audiologist And Speech-Language Pathology/Pathologist

Diploma