Charmaine Kissmann, Mba, Cga, Cpa Email & Phone Number

Ontario, Canada

Serve as a key member of the senior management team, reporting directly to the President and CEO; manage organizational planning and collaborate on major decisions. Contact North is a non-profit organization with over 250 employees.- Lead 18 team members (with 3 direct reports) across the IT and Financial Services departments. - Manage a $2M+ IT operating budget and $3.9M in special funding for IT initiatives, and provide general oversight for annual budget of up to $15.2M.-… Show more Serve as a key member of the senior management team, reporting directly to the President and CEO; manage organizational planning and collaborate on major decisions. Contact North is a non-profit organization with over 250 employees.- Lead 18 team members (with 3 direct reports) across the IT and Financial Services departments. - Manage a $2M+ IT operating budget and $3.9M in special funding for IT initiatives, and provide general oversight for annual budget of up to $15.2M.- Championed a strategic initiative to test cutting-edge technology (virtual reality and augmented reality) for the future of online education; secured $1.6M in government funding. - Improved processes, achieving reductions in turnaround times and labour hours. Enabled a 10X increase in course registrations without additional staff.- Implemented an HR and payroll processing system, bringing payroll in-house--saving $200K annually while simultaneously improving reporting and reducing person hours related to payroll by 71% through automation.- Led transition from in-house infrastructure to cloud services, a change that has improved reliability, boosted productivity, and delivered cost savings. - Successfully accommodated new clients, including a large university with 30,000 students. - Led a cross-functional project that transitioned a client’s spring curriculum online about 90% faster than normal (necessitated by the pandemic).(Selected for Director role in April 2017 after serving as Acting Director of Financial Services; IT added to responsibilities in June 2018) Show less

Ontario, Canada

After consulting for Contact North through Caihan Strategies, was hired as a contractor and then selected for a permanent role. - Improved efficiency, productivity, and turnaround times through process improvements, problem solving, leadership, and technology upgrades and integration.

Ontario, Canada

At Caihan Strategies, we help educational institutions and non-profits with organizational development, process improvement, strategic planning, corporate training and instructional design, partnership development, project management, and stakeholder engagement.Past and current engagements include: - Controller and advisor for Merit Openshop Contractors' Association of Ontario- Consulted for Canadian University of Dubai, dividing time between Canada and the United Arab… Show more At Caihan Strategies, we help educational institutions and non-profits with organizational development, process improvement, strategic planning, corporate training and instructional design, partnership development, project management, and stakeholder engagement.Past and current engagements include: - Controller and advisor for Merit Openshop Contractors' Association of Ontario- Consulted for Canadian University of Dubai, dividing time between Canada and the United Arab Emirates.- Conducted a research and analysis project for a client’s equipment and classroom setup for learning at remote sites throughout Canada. (Launched Caihan Strategies as a boutique consulting firm and initially operated it full time. Since joining Contact North | Contact Nord continue to operate it part-time with a business partner.) Show less

Niagara-On-The-Lake, Ontario

Served as a senior leader reporting directly to the President of Niagara College, a higher education institution serving 9,000 students in the Niagara Region. - Conducted strategic analysis, developed governance policies, advised the President, managed the offices of the President and Board of Directors.- Represented the President as a liaison with the internal and external college community, and worked to resolve issues brought to the President’s office. - Performed… Show more Served as a senior leader reporting directly to the President of Niagara College, a higher education institution serving 9,000 students in the Niagara Region. - Conducted strategic analysis, developed governance policies, advised the President, managed the offices of the President and Board of Directors.- Represented the President as a liaison with the internal and external college community, and worked to resolve issues brought to the President’s office. - Performed institutional research, compiling enrollment statistics and KPIs; and supported a strategy to improve retention. - Founded and chaired the province-wide Ontario Colleges Institutional Research Group Show less

Welland, Ontario

- Managed the HR, Finance, and IT departments at Collège des Grands Lacs, which was a French-language public college serving southern Ontario, teaching fully at-a-distance with 6 distance learning access centres throughout the region. - Led planning for $13.5M annual budget and oversaw lease and property management; labour relations; workplace health and safety; capital projects; project control; and purchasing. Led 10 total team members and mentored three direct reports. - Led… Show more - Managed the HR, Finance, and IT departments at Collège des Grands Lacs, which was a French-language public college serving southern Ontario, teaching fully at-a-distance with 6 distance learning access centres throughout the region. - Led planning for $13.5M annual budget and oversaw lease and property management; labour relations; workplace health and safety; capital projects; project control; and purchasing. Led 10 total team members and mentored three direct reports. - Led strategic planning and implementation to seamlessly close the 60-student college. The closure proceeded successfully, with the students transitioned to other schools and no major fallout. Show less

Welland, Ontario

Roles prior to Director promotion: Manager, Production & Admin.  Project Manager  Manager, Admin. Services  Acting IT DirectorExperience included overseeing IT, promotional activities, PR, local programs and courses, training, property and physical assets, project management, financial planning and reporting, accounting, and financial analysis.- In 1995, led the opening of 5 online learning centres across southern Ontario in just 6 months.

Master Of Business Administration (Mba)

Cga Designation, Accounting

Honours Bachelor Of Commerce, Accounting And Finance