Charmaine Klein Email & Phone Number

• Lead enterprise-wide initiative to modernize and streamline payments across platforms, products, and channels.• Facilitate strategic and financial planning processes including business reviews, budgeting, forecasting, and planning.• Own product life cycle and requirements gathering using Agile methodology• Facilitated meetings with key leaders and collaborated with project teams to ensure on time and on budget delivery

St. Louis, Mo, Us

• Built a business that manages over $75MM+ in Assets Under Care (AUC)• Responsible for branch P&L• Obtained CFP®, AAMS™, and CRPC™ designations• Obtained the Series 7, Series 66, and Life Insurance licenses• Consistently exceeds performance goals in both AUC and commissions• Focus on client needs and goals to help them prioritize and achieve their lifetime financial goals

Coral Gables, Florida, Us

• Responsible for the Retail Banking / Processor Payment Switch P&L• Accountable for the strategic roadmap and tactical delivery of the UP Retail Payments solution for global financial institutions and processors.• Led strategic transformation initiative to shift from a product centric to a solution centric organization. Including product development, positioning, packaging, pricing, communication and training. Resulting in $120MM in revenue (166% of target)• Managed a cross functional team including software product managers, business analysts and product marketing, legal, fraud, pricing using Agile methodology • Collaborated internationally across the organization and ELT level to drive the transformation

San Jose, Ca, Us

• Led and managed all aspects of the emerging payments product for a strategic financial services initiative; including developing the strategic vision and road map, new product design and development, and go-to-market launch using Agile methodology• Designed and drove product strategies that optimized product profitability, enhanced customer experience, and generated rapid growth• Responsible for P&L, product quality and performance, customer experience, sales, portfolio growth & management, lifecycle management, and product introduction• Collaborated closely with regional teams, cross-functional teams, and leadership to drive organizational alignment and execution of emerging payments• Conducted qualitative research and usability studies to shape product development and customer experience

Charlotte, Nc, Us

• End-to-End Program Execution Management of a major strategic initiative to design, develop and deploy Person 2 Person (P2P) transfer capabilities by using a mobile number or email address. • Partnered with two other financial institutions to form a joint venture creating the largest bank-owned network for P2P transfers • Led cross-functional team with over 500 individuals supporting the development of P2P transfers: Legal, Technology, Marketing, Product, Customer Service, Fraud and Risk • Developed multi-generation strategies and execution approach for ePayments in the Online and Mobile channels • Drove adoption and utilization of P2P Transfers through enhanced customer experience and increased security resulting in increased customer stickiness and loyalty • Ensured operational efficiency and service excellence through quantifiable control plans and performance tracking

Charlotte, North Carolina, Us

• Accountable for managing the Online Money Movement service for the General Bank including identifying, managing, prioritizing and implementing enhancements to the product. • Ownership of the strategies, processes, systems, budgets and resources necessary to deliver the end-to-end online Money Movement experience for General Banking customers. • Developed business plans/strategies to maximize adoption of Online Money Movement, minimize costs, improve customer experience, and increase revenues. • Partnered with eCommerce, Loss Management, and Risk Management to develop online security and authentication strategies to proactively manage against threats and vulnerabilities in the online payments arena. • Developed Online Money Movement roadmap and integrate it with the overall Online Payments Strategy.

Norwalk, Ct, Us

• Designed and executed Marketing Strategies for a major clothing retailer’s Private Label Credit Card program, focusing on NPI, acquisition, rewards, and eCommerce. Channels included: Direct Mail, In-Store POS, eCommerce, and multi-media • Collaborated with the retailer to develop a loyalty program that would strengthen brand loyalty, increase margin and maximize net income • Maximized cross-sell revenue through a multi-channel strategy resulting in $2.5MM in Net Income • Successfully launched a cross-border program for Mexican residences that included apply, buy, and servicing

Norwalk, Ct, Us

• Responsible for developing and strengthening client relationships through joint client-GE quality and process improvement projects; also tasked with leading process improvement initiatives through financial services operation, marketing and field sales• Executed a credit sales improvement project with a major GE client that led to 42% improvement in client’s credit sales• Led a cross-functional team with the client, marketing, operations and field sales team reducing the number one call reason and customer complaints by 36%, resulting in a $1.5MM cost reduction and increase in customer satisfaction• Led a cross-functional LEAN Action Work-out with a large retail client that resulted in a 94% reduction in process time and $1MM reduction in charge backs• Conducted several best practice sessions, Work-outs, Six Sigma training, LEAN Action Work-outs, and mentoring

Norwalk, Ct, Us

• Responsible for the Global Sales growth of over 250 Corporate Card and Purchasing Card customers which included Fortune 500 companies, Government Agencies, and Large Private Corporations• Responsible for the on-going training of the Sales organization and the Sales Force Effectiveness Team including product technology demonstrations and implementations• Developed and led client best practice sharing sessions, training sessions, and client work-out sessions to facilitate communication and growth• Conducted leakage and opportunity analysis for clients that resulted in a $450MM increase in volume

Norwalk, Ct, Us

• Managed the Corporate Card and Purchasing Card relationships of over 25 Fortune 500 Companies, Government Agencies, and Large Private Corporations achieving 35% year-over-year sales growth and 100% retention• Responsible for contract negotiations, retention, and cross-sell of all products to existing clients• Drive credit sales and cost reduction initiatives at the clients site via process improvement projects and leakage analysis• Led cross-functional teams to launch global credit programs in Australia, Canada, Ireland, and the UK

Norwalk, Ct, Us

Norwalk, Ct, Us

Riverwoods, Il, Us

Mba, Economics

Ba, Accounting