Charmaine Lim Email & Phone Number

Implement policy changes and system enhancements to support the administration of CareShield Life and ElderShield payoutsProvide support to the Ministry of Health (MOH) in their study and review of the Healthcare schemes Analyse and study the possible impact policy and product design have on CareShield Life and ElderShield payoutCollaborate with internal (eg IT) and external stakeholders (eg MOH, AIC) to ensure that operational design meets policy intent. Supervise a team of Executives to perform UAT and ensure smooth operations for CareShield Life, ElderShield as well as other long term care financing needs like MediSave Care

Led a team of executives to ensure that operations under the Policy Administration of the Integrated Shield Plans operate smoothly.

Implement system enhancements to support the administration of the Integrated Shield Plans (IP plans)Collaborate with internal stakeholders (eg IT) and performed user acceptance testing (UAT) to ensure system enhancements on IP coverage and premium meets policy intentManaged external stakeholders (eg Insurers) to ensure that operational design meets policy intent. Supervise a team of Executives to conduct UAT and also ensure smooth operations

Singapore

Research studies in both local market and multi countriesEnsure project specifications and tight timelines are met, often handling multiple projects at a time.Monitored the progress of each project and provide updates to middle management of the progress at each stage, highlighting any problem area and proposing effective solutions

Bachelor Of Science, Business

Diploma, Marketing