I am known for being flexible on learning. I have been in a BPO industry for 10yrs and IT Cloud Engineer under Genesys for 5yrs. I have taken customer facing roles for years now and adopt wide range of Technical knowledge starting with Microsoft technical support, fibr optic, satellite and voip support for At&t and Telus, and as Cloud Engineer for premier, outbound contact (dialer), cloud and premise under Genesys. I have clear and conversive English communications skills, including great skills in writting (English) and patient to face customers who are in different emotions. I am good at exhausting and maximizing my resources to gain information and knowledge and known to work independently.