Charmayne Thomas Email & Phone Number

Flagstaff, Arizona, United States

Responsible for setting up casino promotions and direct marketing campaigns offers for multiple properties. Ensures promotions and campaigns are executed as designed, including testing and ongoing monitoring as needed. Provides support to property teams with gaming analysis, forecasting, budgeting, proforma and other project related work. Reviews and monitors results of all promotions and projects to ensure effectiveness and revenue-generating impact. Provides feedback to ensure effective tactical and strategic plans are implemented and designed to maximize both short and long-term operating profitability goals. Maintains communication with supervisors and other team members regarding activities and projects by attending meetings and submitting reports.

Farmington, New Mexico, United States

Assist in planning and executing approved events and promotions, emphasizing quality and budgetary guidelines; monitors events to ensure company objectives have been met. Coordinate the setup of decorations and promotional themes for specific promotional events. Assist in the production of support materials for special events and promotions. Ensure promotional signage is properly displayed throughout the property. Assist with submissions and notifications required by the Navajo Gaming Commission for all marketing and promotional programs planned. Maintain files and accurate records of all promotions and special events. Work closely with the Marketing team to coordinate and execution of entertainment and special events as assigned. Assist with marketing analysis as assigned, which included uploading data files and approval of direct mailers.

Albuquerque, New Mexico Area

Responsible for actively building and retaining guest relations to provide superior guest service. Sign up new guests for their Player’s Club card, process replacement cards, maintain the database, update guest records, and flag duplicate accounts to ensure guest information is correct. Adequately explain the complimentary structure and how to qualify for different levels of services and goods. Helped coordinate Players Club promotions and assisted at marketing promotions and special events. Assisted with maintenance and inventory control of Players Club merchandise. Distribute promotional coupons and gifts. Responsible for cleaning and sanitizing work and public spaces.

Master Of Business Administration - Mba, Marketing, 4.0

Bachelor Of Arts - Ba, Business Administration And Management, General, 3.8

Activities and Societies: Magna Cum Laude Honors.

Associate Of Arts - Aa, Hospitality Administration/Management