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I used to draw pictures on napkins and write dialogue on the back of receipts as an undergrad. I had a job at a theme park, right under a very noisy roller coaster but I was still creating. Back then, one of my ambitions was to have a business card with a title like "storyteller" or "raconteur" if I was feeling just the right amount of pretentious. I wasn't sure if there was much of a future in what I was doing at the time. All I knew was that I wanted to enjoy what I did and hopefully, not go broke doing it. Customer service was where I got my start. From food service to tech support, I made my way to Finance. I went from assisting cardholders with their credit card statements to helping hedge funds make investments for millions. Though it is a great industry to build a career in and I am grateful for my time in it, I found myself being pulled back to my passion. Finance had been good to me but it didn’t inspire the kind of joy that a creative endeavor would have inspired. It was my time with Nyla Nova STEMversity that put things into perspective for me. Research for one of the articles that I wrote (titled "Jobs for Young Techstroverts") gave me the idea that UX/UI might be a field to consider. I was surprised by how quickly I took to learning the concepts and overwhelmed by how much I still had to learn. I'll admit that I never noticed the story that a skilled Designer can tell just by focusing in on the details and using them to emphasize the message of the website. Now, these are the things I notice first and as long as it says "storyteller" on my business card, these are the things I plan to keep noticing.
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User Experience DesignerWahtOrlando, Fl, Us -
Trade Execution AdministratorBny Mellon Nov 2019 - PresentOrlando, Florida Area• Managed the optimization of 8 portfolios with assets totaling $500M under BNY Wealth Management; resulting in a 15% increase in ROI.• Guided a cohort of new employees through immersive training sessions on fund order processing best practices, resulting in a 35% reduction in processing time.• Conducted monthly calls with 10-15 fund administrators to verify wire instructions and documentation receipt, reducing errors and delays by 20%• Investigated complex legal and regulatory issues raised by hedge funds, resulting in a 15% reduction in compliance risks• Delegated deliverables to team members based on expertise and capacity, leading to an overall 25% boost in productivity -
Content WriterNyla Denae' Enterprises, Llc Sep 2019 - Aug 2022Remote• Authored three interactive short stories starring a STEM superhero, designed to entertain and educate children on complex STEM concepts in a fun and engaging manner.• Conceptualized and created compelling blog posts and newsletters driving a 30% boost in organic search traffic• Managed communication of new article releases to a subscriber list of over 500 engaged users, which led to a 20% rise in user comments• Analyzed and refined articles and short stories to align with brand voice; performance metrics showed a 10% boost in reader retention rate -
Customer Service RepresentativeCardworks Dec 2018 - Nov 2019Orlando, Florida Area• Achieved and maintained an exceptional average call handle time (AHT) of 6-10 minutes while expertly analyzing cardholder accounts with customers, ensuring efficient and effective communication and problem resolution.• Trained 30 callers daily on revised Merrick Bank protocols to exceed customer expectations, leading to a 15% reduction in call escalations.• Researched, selected, and applied insights from over 100 articles in the online knowledge base to troubleshoot intricate cardholder concerns, leading to a 25% increase in customer satisfaction ratings.
Charmayne Knox Skills
Charmayne Knox Education Details
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Visual Design -
English -
Journalism
Frequently Asked Questions about Charmayne Knox
What company does Charmayne Knox work for?
Charmayne Knox works for Waht
What is Charmayne Knox's role at the current company?
Charmayne Knox's current role is User Experience Designer.
What is Charmayne Knox's email address?
Charmayne Knox's email address is ch****@****ail.com
What is Charmayne Knox's direct phone number?
Charmayne Knox's direct phone number is +190441*****
What schools did Charmayne Knox attend?
Charmayne Knox attended Skillcrush, University Of Central Florida, Valencia College.
What skills is Charmayne Knox known for?
Charmayne Knox has skills like Event Planning, Social Media, Social Networking, Public Speaking, Facebook, Customer Service, Leadership, Time Management, Fundraising, Microsoft Office.
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