Charmayne Thornton Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Maintain and analyze financial accounts for Thrift Savings Plan (FRTIB) holders by updating information and resolving issues, including but not limiting to: processing payments, adjustments, and transfersProcess monthly demographic, contract, and work reports while coordinating with the IT department to make any programmatic changesGather over 350.

Primary contact for users regarding answering questions, technical support, troubleshooting, researching solving hardware, software, and database related issuesManaged the daily activities of configuration and operation of IT systemsWorked closely with software development teams and recruited and trained multiple users, ensuring all policies and procedures.

Greeted customers and performed consultations with unit drop offs to determine level of service required Created cases and service tickets for damaged, lost, malfunctioned, and damaged productsActivated accounts for clients interested in new servicesInstalled software, modified, and repaired hardware and resolved technical issuesProvided base level IT.

Fayetteville, Georgia, United States

Ensured the efficient operations of the cashier team and front-end operationsSupported cashier training and development as well as promoted accuracy of checkout transaction by executing excellent cashier behaviorsMonitored checkout stations to ensure adequate cash available and are staffed appropriatelySupervised others and provided on-the-job.

Received payments by cash, check, credit cards, vouchers, or automatic debitProcessed merchandise returns and exchangesMonitored checkout stations to ensure adequate cash available and are staffed appropriatelySupervised others and provided on-the-job trainingProvided customers with fast, friendly, and accurate checkout servicesAssisted customers by.

Information Technology, Data Networking And Security

Bachelor'S Degree, Biology, General

Activities and Societies: Delta Sigma Theta Sorority, Inc.