Charmae Lea Dongon Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Creates procedures and policies that ensure timely payments while maintaining a high level of customer retention. Reconciles complex accounts that has been escalated for overdues. Monitors debtor balances to ensure a reduction in debtors DSO. Liaising with customers, as well as internal personnel including the sales team. Reports any payment issues to management or the appropriate team. Follow up on overdue invoices and payments and implement company collections procedures as necessary. Continues to do all accounting tasks and reports necessary for reporting to management and audit.

Dubai, Uae

Maintain the customer & pricing information in the Customer Order Processing system (COPS) & generate daily invoices to deliver it to the client. Generate monthly invoices from COPS on the last day of the month & deliver it. Maintaining the project file for order to cash process. Prepare A.R. Report for all strategic business unit.Maintain SOA's & prepare monthly Collection plan. Follow up with the clients (both external & internal) for payments against the collection plan. Address payment queries, usage statements, and periodic checks by internal customers. Upload the entire new customer's information in Navision (system used). Assist Manager in Preparing SBU / entity wise Revenue Reports. Assist Manager in preparing customer related Balance Sheet schedules - A.R., Unearned/ Other Receivables, Advances from Customers.

Supports Facebook account as a client.Key Responsibility:Responsible for A/R Collections, adjustments and write offs from basic to complex transactions for a group of strategic customer accounts of the client company. This includes building relationships with key customers, understanding their business with a view to aid smoother collections, analyzing operational metrics and reports, identify trends in the AR/Collections metrics, develop and maintain processes and procedures, and support the continued development of AR/Collection processes by conducting research, review and analysis of periodic reports and metrics. Other Responsibilities:•A/R collections, adjustments, and write offs for high profile customers of the client company.•Building strong and lasting relationships with customers considering their strategic importance to the client company.•Preparation and analysis of accounts receivable & collections metrics data for clients’ regional, line of business and country level reports.•Develop, maintain, and update all collections and accounts receivable process documentation for portfolio•Work with collections management team to drive continuous improvement in the collections process.•Identifying deficiencies (tools, metrics and reports) and recommending solutions.•Continuously look for opportunities to improve collections metrics and the validation of the data.•Dealing with disputes on invoices both with customers and Clients’ Sales representatives / Customer dpt. Monitor trends and propose correction steps to minimize disputes•Dealing with on-hold orders and support Clients’ Sales representatives / Customer dpt.•Generate repayments for erroneous customer payments or overpayments•Provide regular status report to the client of all issues received, pending, and resolved issues.•Successfully handles all non-routine issues, escalates to Client or Accenture management on a timely manner the issues that cannot be resolved.

Supports Panalpina Inc as a client.Key Responsibility:Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.Other Responsibilities:•Perform cash collection activities in line with Accenture and client’s policies and procedures•Communicating with customers both verbally (i.e. collect past due items, etc.) or in writing (ie sending balances, dunning letters, etc.) in English•Provide customers with information as requested•Escalate issues such as billing disputes to Business Operations/Sales counterparts as necessary•Provide remittance details to cash applications team by contacting customers•Attend to client meetings to review status of accounts•Prepare and send out statement and copy of invoice if necessary•Responsibility for activities assigned by the Collections Team Lead•Investigating into situations where invoices and customer information requirements may contradict•Provide regular status report to the client of all issues received, pending, and resolved issues.•Handle non-routine issues, escalates to management issues that cannot be resolved in a timely manner•Understand and perform Accounts Receivable supervisory activities if and when needed•Ensure all work is performed in accordance with targets•Escalate production issues to his/her team lead as appropriate

Key Responsibility:Responsible for interfacing issues and process with all Crown Regency Hotel’s business units nationwide. Review invoices received from billing department on a daily basis, review and process credit memos, and reconcile hotel receivable balances. Review daily cash receipts and allocate payments against specific transactions within our consolidated group of companies. Other Responsibilities:•Check cashier’s remittance report and prepare summary list of daily sales for hotel and other strategic business units of Crown Regency Hotels and Towers•Reconcile hotel daily sales and daily sales of other strategic business units to official bank statement•Encode daily sales of hotel and other strategic business units to cash book•Prepare journal entries when necessary•Prepare summary list of Official receipts Issued to hotel collections; check to what bank account ORs are posted as well as the posting date•Reconcile hotel collection reports (from HCOs) to list of official receipts summary; check the actual charge, VAT, and the net amount•Allocate hotel collections to Official receipts entry; prepare Credit Note entry when necessary•Encode hotel collections to cash book

Bachelor'S Degree, Bachelor Of Science Major In Management Accounting

Activities and Societies: Society of Young Management Accountant -Logistics Committee Head

High School, Secondary Education And Teaching