Charme Austin Email & Phone Number

3121 Evelyn Drive Beavercreek, Ohio 45434

*Call prospects to generate a warm market for MyChart sales.*Meet daily requirements for calling EPIC facilities for EPIC helpdesk sales.*Create, implement and maintain the sales teams training manuals*Acting administrator for current CRM (Salesforce)• Develop and maintain a clear understanding of the current CRM• Regularly clean and maintain the current CRM (weekly or as required).*Maintain a mastery of sales techniques and tools including: HIMSS, RainKing, Salesforce, LinkedIn, Drip Campaigns, etc.*Identify new leads through daily research of the internet and EPIC sites.*Maintain and grow a database of qualified leads through networking and referrals, cold calling, and internet searches.*Develop procedures to streamline sales department prospecting, order entry and management processes.*Support human resources in the creation and maintenance of company job descriptions.*Manage our government sales initiative including initiating and maintaining government contracting registration in SAMs.*Daily monitoring and updating NAICS status for PTP.*Check FBO (Federal Business Opportunities) and SAM (System for Award Management) sites for open bidding on qualified government contracts.*Maintain the current EPIC facility database.*Maintain ongoing relationships with prospect base through various means (calls, emails, LinkedIn)*Communicate “new sign” related data to the sales team in a clear and timely fashion.*Negotiate with government contractors as required.*Fast learner with ability to multi-task effectively*Organized and energetic.*Strong work ethic and willingness to work extra hours as needed.*Team player, self managed, self motivated*Effective in fast paced, constantly evolving environment*Strong computer skills (Word, Excel, Google products)*Previous recruiting, training and inside sales experience with strong track record of success. *Must have exceptional communication and telephone skills*Experience with CRMs and drip campaigns

As an Independent Contractor you are responsible to the company you are contracted to, to collect on "unrecoverable" accounts. This is accomplished by being knowledgeable with the current laws both state and federal, pertaining to clean billing and collection practices and superlative follow-up. The effort to date has resulted in a 78% recovery rate equaling over 27 million dollars.

United States

Responsible for marketing home health services to physicians, hospitals, skilled nursing facilities,discharge planners, case managers and other potential referral sources. * Sales experience with a proven track record in home health and health care sales.Scheduler:* Responsible for the maintenance and accuracy of the schedules and attendance of the nursing staff, home health aides and all therapy disciplines.* Processes the OASIS' as they pertain to each patient and Medicare guidelines.* Maintains ACHA, OSHA, JACHO, Medicare and all state and federal guidelines and statutes.* Acts as liaison between the case manager and the patient's caregivers and family members.

* Responsible for all of the daily operations in the department. * Acted as the departmental liaison between the billing and collections department and all associated departments. * Maintained the GL for all of the internal and external audits. * Maintained payroll for the customer service department, admitting department and billings and collections department. * Wrote and submitted proficiency reports on the employees and maintained all of the disciplinary action files. * Created and maintained a procedural flow for the department that would transition them to a PCA or an RSC Center. * Responsible for contractual compliances with all of the major insurance payors to the hospital. * Assumed the duties as interim Business Office Director and Controller when the positions were vacant.

* Responsible for the collection of unrecoverable accounts. * Managed 14 employees hired by various hospitals and doctor's offices to work as a billing and collections crew to clean up backlogged accounts. * Oversaw to the day to day responsibilities of the staff and office. * Responsible as liaison between NMC and the contracted facilities. * Maintained payroll, hiring and dismissals and any other HR responsibilities.

* Responsible for and required to be able to perform all of the positions within the company including any and all financial, customer service and support functions. * Interviewed physicians for placement with the company. * Handled payroll, accounts receivable, GL ledgers, policy influx and final review to all contracts. * Collated the summaries of the physician reviews before submitting them to contracted facilities. * Negotiated possible discounts for needy clients and acted as liaison between the company and all of the civic vendors and charity associations.

Bachelor Of Science (Bsc), Computer And Information Sciences And Support Services

Activities and Societies: OSU Track TeamComputer Informational Services was my major, but I loved the arts. I was always involved.

Associate Of Science (A.S.), Avionic Comm/Nav Repair

Activities and Societies: Certified Sharp-shooterBecame proficient in communication/navigation repair on all military aircraft including.