Associate Consultant | IT Asset Management | Tata Consultancy ServicesAs an Associate Consultant at Tata Consultancy Services, I specialize in IT Asset Management (ITAM), ensuring efficient utilization, compliance, and optimization of IT resources. My role involves: • Strategizing and implementing ITAM processes to drive cost efficiency and operational excellence. • Ensuring compliance with software licensing and asset management standards. • Collaborating with… Show more Associate Consultant | IT Asset Management | Tata Consultancy ServicesAs an Associate Consultant at Tata Consultancy Services, I specialize in IT Asset Management (ITAM), ensuring efficient utilization, compliance, and optimization of IT resources. My role involves: • Strategizing and implementing ITAM processes to drive cost efficiency and operational excellence. • Ensuring compliance with software licensing and asset management standards. • Collaborating with cross-functional teams to streamline IT asset lifecycle management.Passionate about leveraging technology to deliver innovative solutions and help organizations achieve their IT and business goals. Show less

Processing mail for EMEA/APAC/NAM IT order mailbox forHardware & Software Request. Monitor cost savings through re distribution orassets/software and provide reporting. Processing Ivanti request for new Asset allocation andupdating asset inventoryDisposing of IT Asset after End of Life. Conducting Physical audit on half yearly basis only forlaptop/desktop in GDCProviding Adhoc report to Manager’s and managementDomain name and SSL managementValidate Ivanti against… Show more Processing mail for EMEA/APAC/NAM IT order mailbox forHardware & Software Request. Monitor cost savings through re distribution orassets/software and provide reporting. Processing Ivanti request for new Asset allocation andupdating asset inventoryDisposing of IT Asset after End of Life. Conducting Physical audit on half yearly basis only forlaptop/desktop in GDCProviding Adhoc report to Manager’s and managementDomain name and SSL managementValidate Ivanti against SNOW and other databases. User compliance report (blacklisted applications etc.)Send template Emails to non-compliant users. Show less

Keeping inventory levels in control & liquidating obsolete stocksKeeping track of AMC assets and publishing AMC reportHandling Disposal/HDD Degaussing activity quarterly and keeping track of Gate pass, Updating inventory and collecting Destruction Certificate from vendor.Arrange training to EUS engineer for Asset Management Process.Maintaining Live & Stock Asset CountYearly conducting PAV activity for RBS Pan India assets and updating the inventory.Ensuring newly… Show more Keeping inventory levels in control & liquidating obsolete stocksKeeping track of AMC assets and publishing AMC reportHandling Disposal/HDD Degaussing activity quarterly and keeping track of Gate pass, Updating inventory and collecting Destruction Certificate from vendor.Arrange training to EUS engineer for Asset Management Process.Maintaining Live & Stock Asset CountYearly conducting PAV activity for RBS Pan India assets and updating the inventory.Ensuring newly procured Assets are updated in AIMS Tool and Fixed Asset RegisterSubmission Monthly Purchase & Payment report to CustomerPreparing MIS monthly & fortnightly reports.Validating IMAC calls.Reviewing Floor Audit report and highlighting discrepancy to Customer.After launching in house Tool, done multiple enhancement which has benefited the EUS Team in raising the IMAC's and managing the assets on the Tool. Show less

Maintain data pertains IMAC ( Installation Movement Allocation Changes )Coordination for F& F Clearance of Employee.Analyzing Stock/Live Assets.Manage Hardware Changes.Reconciliation of asset data base with Antivirus reportInteraction with customer & to resolve their query.MIS Report.

Managing size of 10 Asset Engineers.Maintain PAN India IT Asset Inventory of 150000 assets with up to-date asset Database, with details of warranty, AMC, information regarding licenses.Single point of contact for all asset related queries & issues IMAC process.Responsible for IMAC escalation processes and procedures to ensure resolution by written communication.Daily correspondence with IT Managers as a part of asset allocation/ transfer/ IT clearance process.Perform… Show more Managing size of 10 Asset Engineers.Maintain PAN India IT Asset Inventory of 150000 assets with up to-date asset Database, with details of warranty, AMC, information regarding licenses.Single point of contact for all asset related queries & issues IMAC process.Responsible for IMAC escalation processes and procedures to ensure resolution by written communication.Daily correspondence with IT Managers as a part of asset allocation/ transfer/ IT clearance process.Perform periodic audits in asset / CMDB report to capture any deviations.Generation of online reports on assets utilization, department-wise usage from E Helpline Tool.Define and implement the process for tracking assets, for the complete life cycle of the asset, until it is scrapped.Updating the ownership of asset’s to new user as per previous user resignation.Ensuring Asset Movements and CMDB changes are carried out in the stipulated time frame.Collecting IT inventory update from zone SPOC on weekly basis and forecast in Monthly review.Conducting Physical Asset Verification for every 6 months.Motivating the engineers on their daily R&R and pushing them towards their career growth in different domains Show less

Managing Team Size of 15 engineersDrive closure of local IT user calls that have not been picked up by the Service Desk within the timelines and specifications defined (SLAs). Handle escalations and assign unresolved calls or incidents to appropriate support groups.Maintain a healthy dialogue with various resolver groups viz. infrastructure teams for driving through effective resolution with minimum transactions.Act as a reliable point of contact for the Service Desk team for issue… Show more Managing Team Size of 15 engineersDrive closure of local IT user calls that have not been picked up by the Service Desk within the timelines and specifications defined (SLAs). Handle escalations and assign unresolved calls or incidents to appropriate support groups.Maintain a healthy dialogue with various resolver groups viz. infrastructure teams for driving through effective resolution with minimum transactions.Act as a reliable point of contact for the Service Desk team for issue escalations & non-standard service requestsPreparing monthly, weekly based performance reports and presentationsPublish regular communication on incidents to all stakeholders through applicable channels; conduct quality checks on the same.Own the ‘Service Desk’ life-cycle Ensure adherence of response/ resolution timelines per SLAFollow-through & monitor ticket flows for critical & ageing issuesConduct quality checks on closed tickets, drive FCR.Ensure due escalation to relevant stakeholders, across local IT/ onshore IT/ local business, as applicableTimely review of work orders, seek approval from stake holders & appropriately publish schedule to the businessMotivating the engineers on their daily R&R and pushing them towards their career growth in different domainsIdentify training needs for the team.Ensure Zero NC’s during Audits Show less