Charmyne Mae Ledesma Email & Phone Number

Markham, Ontario, Canada

Ontario, Canada

•Analyzing marketing efforts using customer feedback and data to optimize impact.•Crafting persuasive sales stories that resonate with wellness philosophy.•Leveraging account management tools to deliver exceptional customer value and nurture long-term relationships.•Demonstrating unwavering ethical conduct and corporate responsibility in all interactions.•Supporting cross-platform marketing initiatives, from online campaigns to print materials and social media.•Spearheading the creation of operational guides and defining team roles to boost productivity.•Assisting in recruitment processes and implementing automated feedback systems for enhanced service excellence.

Toronto, Ontario, Canada

• Lead exceptional customer service, ensuring smooth daily operation• Manage feedback on service behaviors' impact on business results• Increase company's awareness and recognition by delivering high quality technical services and promoting customer service.• Facilitate onboarding process for new associates, ensuring a smooth and comprehensive introduction to organization's policies, procedures, and culture• Proficient in motivating and acknowledging team achievements• Uphold brand experience standards, guaranteeing organization's image and customer expectations are met and exceeded• Execute strategic action plans aimed at driving business growth and achieving key objectives, contributing to overall success of organization• Educate team on operational integrity and customer experience

Philippines

• Implemented efficient cash management for corporate clients, boosting financial efficiency.• Expanded client base through referrals and cross-selling, fueling business growth.• Fostered long-term loyalty with clients through strategic relationship-building.• Strengthened customer bonds with regular market updates.• Ensured exceptional, personalized customer service for utmost satisfaction.• Drove growth through targeted marketing and client meeting

Makati

• Maximized opportunities to achieve and surpass Retail Banking and wealth management metrics by addressing customer needs strategically.• Led the Premier proposition, identifying and fulfilling customer needs with optimal resource allocation.• Generated leads and sales, making referrals to Wealth Management• Spearheaded premier activities, exceeding client expectations.• Allocated assets based on customer requirements and needs

Philippines

• Provided personalized service, acquiring new clients and processing multiple account openings monthly• Sought and acquired Credit Card Applications, driving quarterly submissions• Cultivated strong customer relationships, ensuring high retention rates• Ensured efficient transaction processing while maintaining compliance standards• Resolved Customer issued and offered tailored banking products to clients• Collaborated across departments for streamlined documentation processing• Managed member accounts, resolving errors and discrepancies• Facilitated seamless account openings, ensuring a smooth customer experience

Makati City

• Executed efficient over-the-counter transactions and back-office functions, adhering to bank standards.• Provided exceptional customer service, cross-selling bank products and services.• Shared valuable insights with management to improve products and operations.• Processed account openings and closures with precision.• Responded to customer inquiries and complaints, providing effective solutions.

Makati, National Capital Region, Philippines

• Interacted with customers, identifying sales opportunities while fulfilling banking needs.• Performed various transactions, including wire transfers, deposits, withdrawals, and foreign currency exchange.• Streamlined processes, ensuring compliance with standards, and optimizing customer service.• Maintained high service level standards, minimizing customer wait times.• Promptly resolved customer queries, enhancing overall service quality.

Marketing Management & Professional Sales, Marketing

Marketing/Marketing Management, General

Marketing/Marketing Management, General

Marketing Management- Professional Sales

Marketing Management- Professional Sales

Marketing Management- Professional Sales

Bachelor Of Science - Bs, Entrepreneurship/Entrepreneurial Studies