Charna Bean, Pmp, Sa, Ssm Email & Phone Number

Perform a variety of different roles and exercise expertise in strategically managing projects and building high performing teams. Work with internal and external teams to prioritize workloads to maximize efficiency and customer value. Assist multiple technical teams in setting up Project or Team Kanban boards to ensure limited Work in Progress (WIP) and optimized workflow to deliver customer value iteratively. Help teams to break up tasks into smaller units of work to organize into two-week Sprints, facilitating weekly Sprint planning sessions and touchpoints to align work planned with work completed. Generate project status reports and obtain data through weekly client meetings as well as JIRA dashboards or four-square reports. Advise technical teams in identifying opportunities for process improvement.✔ Collaborated with Program and Technical Project Manager to address client expectations and resource planning.✔ Scheduled all transition sessions for the new contract which resulted in operational readiness on day one with no business disruption and advised management on which staff members to retain, efforts which led to retainment of 90% of incumbent staff who onboarded with the new company.✔ Worked with varied teams to develop a comprehensive Project Plan which moved the CARS database to a virtual server and drastically reduced the time required to run nightly jobs.✔ Developed an inclusive WIP Board for the entire operations team to allow visibility among team leaders.✔ Led Sprint Retrospectives to gain insights and determine how to increase team velocity in the next Sprint.✔ Designed a new work intake process for the MIDAS Basis Team.✔ Selected as a key resource in helping TISTA gather data and provide evidence for the CMMI audit.

Kansas City, Missouri, United States

Oversaw the execution and operation of the USDA Deployment, Enterprise Service Desk, and Operations Support Contract. Collaborated with agency IT leadership to meet operational services delivery requirements. Served as primary liaison in meeting with stakeholders to coordinate activities, negotiate tasks, resolve issues, and mitigate risks. Planned, directed, and controlled the utilization of resources, tasks, timelines, and budgets for Senior Engineers. Directed the planning and execution of organizational change, business, and technical process improvements to enhance existing business functions and meet goals and objectives as well as increase performance, reduce costs, accelerate schedules, and improve the quality of products and services. Prepared and reviewed technical and cost proposals.✔ Developed a staff development training plan to reflect the Continuous Improvement approach which revealed to clients the future strategic direction of FPAC.✔ Increased certifications and training in ITIL, Splunk, AWS, and Kubernetes among staff members.✔ Established the first ITSI operational framework across all FPAC mission areas and achieved the first FPAC application migration to AWS which earned the Seeder Award.✔ Realized an average incident resolution time of 2.7 days which was 82% less than other mission areas.✔ Executed multiple large initiatives and cross-departmental program releases to ensure team success.✔ Developed high-performance teams and processes for deployment of software in a DevSecOps Pipeline.✔ Managed a $6M staffing budget including direct company resources and five other sub-contracting companies.

Kansas City, Missouri

Managed the daily operations of Platform Engineers, Site Reliability Engineers, and Security Operations team in support of 350+ applications across multiple environments. Assisted in administrative and personnel management capacities which involved interviews of technical candidates and annual performance reviews. Participated in Center of Excellence groups and attended DevOps and Lean/Agile Communities of Practice.✔ Spearheaded the planning, execution, and delivery of a successful Linux RHEL 7 Upgrade Project which upgraded over 131 servers across all environments on time with zero business interruptions.✔ Managed the cross training of all Platform Engineers which increased the pool of Deployers from three to six, eliminating single points of failure and allowing a better work-life balance for deployment resources.✔ Ensured that process documentation was reviewed and updated annually to prevent outdated content.

Kansas City, Missouri Area

✔ Contributed to the establishment of SOPs for each Database Technology in departmental slack which detailed Microsoft SQL Server, DB2/IDMS, Informix, and Oracle Database Administration procedures.✔ Achieved 90% compliance on closing tickets across a 48-hour timeframe over the life of the contract.✔ Planned and monitored an Oracle database upgrade project from Oracle 10g to 11g and a project which took DataStage software and OS version from UNIX Solaris to Redhat Linux and DataStage 9.1.8 to 11.7.✔ Managed an Enterprise Refresh of the Certification Environment and wrote performance evaluation objectives for the Database Administrators and ETL Administrators.

Overland Park, Kansas

Managed a team of Data Analysts and Database Administrators who service clients in the Sales, Marketing, Data Warehouse, and e-Commerce arenas. In addition, leading a team of Data Analysts in a multi-million dollar Service Oriented Architecture Project.

Led a Team of Business Analysts in designing and implementing a reference table solution for a large Re-seller Billing System Project.

Bs, Computer Information Systems

Activities and Societies: Academic Support Center Tutor - Accounting, Economics, ProgrammingStudied Computer Science and worked as a Tutor.

Ba, Economics, Finance

Studied Economics and Finance.

Bachelor Of Arts - Ba, Economics