Charnee Williams Email & Phone Number

Implementation Management• Full lifecycle management of implementations predominantly warehouse management systems (WMS) – analysis, design, development & deployment• Implementation, setup, configuration, development, UAT, go live & post go live follow up• Assessment of risk, review & mitigation thereof• Processing of all related administration – logging & approving changes, project status updates, 3rd party & communication updates• Data release management – upgrades & functionality enhancementsClient Relationship Management• Engaging with clients, across C-Suite – conducting meetings to determine requirement scope, setting of budgets with continued communication throughout implementation• Compilation of business process documentation• Working closely with clients to manage data releases pertaining to upgrades & functionality enhancements, determining optimum methods & timeframes• Compilation of user training manuals & system demos to end usersImplementation Management• Administration of Granite using SQL server management studio (& set up)• SQL – scripting, views, T-SQL, stored procedures, triggers, database setup, view & table creation, • Scanner set up & config, label printing set up, activating licences, printer installation & set up• SSRS report writing• Purchase order creation, sales orders, imports of data & tables• Communication with developers – bug fixes etcAchievements• Successful completion of WMS & ERP implementation into multiple branches nationwide – including complex consultation with client & substantive changes• Provided extensive mentoring & training to interns & junior implementation assistants

Initially employed as a project’s administrator, promoted to project manager in Feb 2015Project Management• PM was across a range of simultaneous projects with full function management; gained international exposure working with clients in Turkey, Australia, South Africa – projects included analysis, design, development & deployment• Responsible for scope, status reports, communication plans, logging & updating risk logs & change requests, scheduling of UAT, bugs, fixes, budget review & management• Took over responsibility for projects halfway through implementation & from start of implementation, having in some instances to rapidly build relationships & get projects back on track• Identified all integration points for each project with planning for section, some projects having up to 12 different integration points to manageResource Management | Scheduling• Planning & deployment of resource allocation, conducting regular team update/status meetings to ensure on track management of timelines• Created project schedules & templates, global calendars, look up tables, workflow, reviewed & managed queue jobs & prioritisation thereof.• User access management & security managementCommunication Management• Championed internal communication across business units/teams & clients – clear, concise & documented• Engaged with 3rd party suppliers to coordinate tasks & completions• Conducted regular meetings with clients – provided full project status updates, challenges, completed modules/phases etcBudget Management• Project budget management & price increases; discussing budget matters with clients• Raising of invoices & ensuring that final project billing was correct (recalculated, reinvoiced)• Updated & management costings per time allocated/module/task/roll-out– depending on client requirements

Initially employed to support driving teams, promoted to operations manager in Jan 2011 responsible for a new branchTeam | Driver Management• Responsible for 30 drivers employed to collect client cars from venues & return to agreed locations• 360 management – recruitment, compliance, availability, performance management, strict time management & customer service skills, disciplinary & exits• Authorised timesheets & processed payroll based on hours worked/distance/pickups etcClient Management• Ensured that client bookings/requirements were managed appropriately & all pick up were on time• Responded to & resolved any escalated complaints• Managed final billingOperations Management• Continual forecasting of drivers required on standby, allocation key events or corporate functions• Embedded internal policies, procedures & workflows, with a focus on high levels of customer service & establishing the new branch

Education record

Maths | Science | Information Technology

Education record