I apply my 20+ years of experience and credentials in Operations and Customer Service to optimize business performance and customer satisfaction. I oversee the operations and growth of businesses across multiple locations, both domestic and international, ensuring the delivery of high-quality services and solutions.My core competencies include strategic planning, resource management, team leadership, communication, marketing, and financial stewardship. I have successfully driven operations and profitability by initiating process enhancements, orchestrating corporate events, launching community programs, and crafting marketing initiatives. Some of my career highlights include increasing monthly sales consistently, managing budgets up to $1.1M, and winning the Silver Stevie Award for Best Use of Technology for Customer Service. My mission is to leverage my extensive knowledge and proven expertise to empower organizations and teams, and to create value for customers and stakeholders.