More than 12 years experience in Telecommunication Technology, Information Technology and Mobile Business. Work closely with Business team, Engineering Design team and all Front line team (Call center, Retails Shop etc.) and then I have both technical skills and services mind.Specialties: Mobile Services Management, Services mind, Innovation, Leadership, Technical skills, Analytical, Project Management, Creative & Initiate Processes Improvement, New project initiative.
True Corporation Public Co., Ltd.,
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Engineering SpecialistTrue Corporation Public Co., Ltd., Nov 2001 - Present- Analyze and deep investigate technical issues from customer complaints about Mobile Services such as Network Coverage, Voice Services/Quality (4G LTE,3G,2G),Data services, VAS, Social Media Application, Convergence services, Roaming services, Content download, Provisioning & Activation, Top up, Topping etc.- Monitor and ensure customer satisfaction, handle customer complaints and provide solutions to meet customer expectations - Managing Team Performance, Supervise and control engineers team members to analyze and solve technical problems to achieve company goals - Responsible for training new Products & Services, troubleshooting of systems, technical knowledge and skills for engineers team members- Creative and Develop operational tools support- Manage project and responsible for controlling work plan and all Project Management procedures.- Coordinate with concerned departments to support fault fixing processes - Initiate Process improvement and Increase Productivity - Coordinate and discuss with concerned team to provide escalation processes for support new Products&Services Launch or Marketing activities
Charnnarong Sirithian Skills
Charnnarong Sirithian Education Details
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Suranaree University Of TechnologyTelecommunications Engineering
Frequently Asked Questions about Charnnarong Sirithian
What company does Charnnarong Sirithian work for?
Charnnarong Sirithian works for True Corporation Public Co., Ltd.,
What is Charnnarong Sirithian's role at the current company?
Charnnarong Sirithian's current role is Engineering Specialist at True Corporation Public Co., Ltd.,.
What schools did Charnnarong Sirithian attend?
Charnnarong Sirithian attended Suranaree University Of Technology.
What skills is Charnnarong Sirithian known for?
Charnnarong Sirithian has skills like Excellent Interpersonal And Communication Skills, Excellent Presentation And Training Skills, Excellent Technical Troubleshooting Skills And Services Mind, Good Systematic Thinking And Management Skills, Good Initiative And Creative Skills, Good Strategic Management Skills, Excellent Leadership Skills, Mobile Technology, Telecommunications, Service Management, Social Services, Vas.
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