Charoo Malhotra Arora (Csm, Cspo, Safe Certified) Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

 Delivering solutions for Macquarie Business Banking platforms in order to develop a best in class product for strata management Leading and managing multiple cross functional teams on E2E project delivery  Define Change management processes across multiple products Release management of multiple streams of work across platform Resource management across on-shore/off-shore teams Lead Vendor management and governance of multiple vendor partners Lead and coordinate design/implementation interlocks with teams to develop optimal solutions  Work with the PO and Product Manager to define product roadmap and deliver as per commitments  Work with key stakeholders during various stages of SDLC including prioritization, planning, estimations, scope definition, implementation, testing, demo, deployment and support to adhere to project timelines Update Leadership on milestones, deliverables and risks/impediments Collaborate with the business and product managers on overall project budgeting  Resolve customer escalations by working closely with support teams on Incident Management to provide best customer experience

Sydney, Australia

 Encouraging the use of Agile engineering practices within the development team Mentoring and Coaching team members on Agile values, principles and practices to build self-sustaining teams Defining the detailed scope, definition of ready/definition of done criteria to the team, acceptance criteria with product manager and SME Ensuring Scrum artifacts are updated regularly for better visibility and transparency  Assisting the team in realizing potential blockers and impediments hindering their daily progress Helping team identify their capacity to avoid over/under commitment and gauge team velocity accordingly

Bengaluru Area, India

 Delivering E2E eCommerce and Order Management solutions for Dell.com globally Spearheading multiple cross-functional agile teams (3 Scrum teams) and leading all the scrum implementations. Organize and Facilitate Agile Ceremonies (Grooming, Planning, Stand-ups, Demos & Retrospectives) Assisting the team in identifying obstacles and devising solutions to enable faster delivery, focusing on maximizing team’s productivity Tracking team’s Velocity and Burn down to communicate Product’s health to all stake holders Communicate project/program updates to stakeholders and executive leadership team.  Manage multiple Releases and clients concurrently in a Scaled Agile world for Global Projects Understanding and documenting complex business problems and in modelling business benefits and cost benefit analysis Resolve customer escalations by working closely with Incident Management team to provide best customer experience Create high level vision, strategy and roadmap documents to meet project/program goals Conduct and Lead roadmap workshops with Business teams, Stakeholders and Project Sponsors globally Work with Product Owners on Budget and Planning forecasts  Work with Release Management on defining project milestones and deliverables

Bangalore

 Responsible for delivering solutions for TESCO Rewards website to attain customer loyalty Understand the business needs, prioritize business initiatives, conduct feasibility study and offer technology solutions based on the business intent to improve end-to-end efficiency Create high-quality business/functional documents, defining acceptance criteria that meet business standards Prepare User Acceptance and Integration Plan and participate in UAT to verify the developed product is as per business expectations Prepare training programs for Business Operations and Application Support Teams

Bengaluru Area, India

 Lead Business Analyst for Order Processing.  Gathered and documented software requirements specifications for eCommerce and Order Management solutions Retired DELL’s Legacy Order Management System & implemented Order Management & Accounts Receivable with higher Frictionless rates. Re-design DELL’s legacy Order Processing application to support Online Reconstruction in APJ region. Rolled out a global tax engine for EMEA for consistent pricing across applications from cart & checkout to invoice Created business use cases, flow diagrams and user acceptance plan Co-ordinate with System and User testers on feature signoff  Support Production Deployment by engaging with developers and application support team.

Bengaluru Area, India

 Developing end to end solutions for Japan.Dell.com Responsible for the development and maintenance of applications to run the consumer and commercial business for Japan dell site.