Charo Z. Email & Phone Number

Managed live chat support for multiple clients, handling up to four concurrent chat sessions with diverse service offerings, ensuring accurate and timely responses tailored to each client’s unique requirements.

Delivered high-quality customer service through email and text channels, resolving inquiries and technical issues promptly to ensure a positive user experience and high satisfaction levels.

Coordinated customer feedback and surveys to gather insights on service quality, specifically addressing high-priority concerns such as grooming accidents, deceased pets, dirty fish tanks, unsanitary grooming areas, and other critical animal care issues.Implemented improvements based on feedback to enhance overall customer experience, ensuring prompt resolution of urgent issues and maintaining high standards of service.

Team Lead for Petco: Led the initial team at a new site in Legazpi, overseeing operations and training new team members to ensure smooth integration and high-quality service delivery.

Phone Support for TurboTax and H&R Block: Provided comprehensive support via phone for tax-related inquiries, assisting clients with tax preparation issues and resolving complex questions to ensure a smooth filing experience.Phone and Email Support for Petco: Managed high-priority calls and emails addressing critical animal care concerns, including grooming accidents, deceased pets, and unsanitary conditions in stores, ensuring prompt resolution and maintaining high standards of customer satisfaction.