ResponsibilitiesI am responsible for providing excellent customer service and building customer loyalty through the accurate, timely, well-organized, and efficient processing of customer interaction according to client guidelines and requirements. The primary forms of customer interaction are inbound mail receipts. I assist with phone and email interactions as required to meet client service levels. I process high volumes of cash,checks,credit cards,wires,and ACH transactions on a daily… Show more ResponsibilitiesI am responsible for providing excellent customer service and building customer loyalty through the accurate, timely, well-organized, and efficient processing of customer interaction according to client guidelines and requirements. The primary forms of customer interaction are inbound mail receipts. I assist with phone and email interactions as required to meet client service levels. I process high volumes of cash,checks,credit cards,wires,and ACH transactions on a daily basis.AccomplishmentsI am efficient in processing client customer payments according to policies and procedures, and insuring that all activities comply with PCI standards.Skills UsedMicrosoft Word, Excel, Amps, ROS, Google Drive, Web browser, Email, Electronic Calendar, Instant messaging, information sourcing, typing, listening, sourcing information, cash handling etc. Show less

Manage multiple phone lines and direct calls as required. Greet, announce and direct guests while directing complaints to appropriate departments or individuals and maintaining confidentiality. Maintain office supply inventory for corporate office while logging invoices when received and process incoming and outgoing mail. Maintain accurate list of telephone numbers of emergency contact and reference numbers for key personnel. Maintain supplies for postage meter, copy machine, fax machines… Show more Manage multiple phone lines and direct calls as required. Greet, announce and direct guests while directing complaints to appropriate departments or individuals and maintaining confidentiality. Maintain office supply inventory for corporate office while logging invoices when received and process incoming and outgoing mail. Maintain accurate list of telephone numbers of emergency contact and reference numbers for key personnel. Maintain supplies for postage meter, copy machine, fax machines, FedEx and UPS. Respond to facility requests for business card, name badges, etc. Process/distribute company recognition cards for corporate and regional staff. Assists with administrative positions as needed. Show less