Christopher Harrison, M.S. Hrd Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Cincinnati

• Design and facilitate one-on-one training with all new hires to the Reinstatement/Payoffs department and develop their skills to maintain 95% accuracy rates on all audits. • Design instructional training materials and job aids that improve work processes and assist staff members to stay current on all government regulations, county and state laws, and billable fees. • Conduct phone simulation training with new hires to develop customer services skills. • Design and facilitate team building exercises with all ten team members to improve team unity. • Develop department talent by conducting on-the-job advising for up to ten employees within the Reinstatement/Payoffs department. • Coach and mentor Reinstatement/Payoffs’ staff members to help them improve their work quality and provide continuous learning opportunities to members of Reinstatement/Payoffs. • Contribute to maintaining the firm’s reputation of 100% satisfactory rates during client audits of financial services. • Revise all training materials and job aids in accordance with government state and county laws and regulations as needed within the industry.

Cincinnati

• Analyzed and drafted over 60 financial statements letters per week while maintaining a 95% efficiency and accuracy rate on weekly audits. • Performed quality assurance audit of billing statements to assurance items billed met county, state, and client’s regulations. • Contacted clients to confirm past due payments, principal balances and corporate advance breakdowns amounts.• Prepared Fair Debt Figures for Fair Debt Letters that are required with initial contact with mortgagers.

Cincinnati, Ohio Area

• Trained new servers on LaRosa’s serving procedures including customer service, safety procedures, and other assigned job task.• Demonstrated interpersonal skills with customers and employees to provide a higher quality of service. • Executed tasks effectively in a fast-paced environment providing prompt service to a high volume of customers. • Utilized quick problem solving skills when handling customer complaints and unexpected work issues.

Cincinnati

• Utilized teamwork skills to provide quick and effective service to customers

Cincinnati, Oh

• Served as shift leader during scheduled working hours. Demonstrated leadership skills and customer service skills by resolving complex problems. • Trained new hires on required job duties including: safety procedure, equipment maintained, opening and closing procedures, kitchen procedures, and proper customer service skills.

Master'S Degree, Human Resources Development, Current 4.0

Bachelor'S Degree, Accounting

Activities and Societies: NCAA Division III FootballNCAA Division III Football