Charlotte Forsythe Email & Phone Number

Washington, District Of Columbia, United States

• Treasury department Systems SpecialistMain Tasks: TAS Administration and assisting with troubleshooting technical issues within D365, including creation and management of ServiceNow tickets for additional support.
• Worked with current supervisor to create Systems Specialist role.
• Point of contact for GoAnywhere and FileHub issues impacting bank recon, AR, and payments.
• Main responder for payment issues within D365 journals and vendor records.
• Main D365 regressions tester for the Treasury department.
• Main point of contact for Power Automate/BI within the Treasury department.

• Main Tasks: Record daily cashflow through various bank accounts and process payments.
• Processes Payroll Wires, Payroll, ACH, and special project wires through Citibank while utilizing Microsoft D365 as a daily and weekly task.
• Creates bookings through General Journals for Citibank daily activity, Truist daily activity, and any money that comes into various Citibank bank accounts.
• Main point of contact for Citibank investigations related to OFAC or other banking inconsistencies.
• Point of contact for PowerBI, taking over new/updates to current reports as well as managing the Workspace and App sections of the Treasury PowerBI section.
• Creator of team-based OneNote with guides and troubleshooting steps for entire CM team.

Elkridge, Maryland, United States

• Auditing invoices and creating cartage for pickups and deliveries
• Managing monthly warehousing through multiple companies such as Jaguar LandRover.
• Utilizing PayManager to complete weekly payment manager Excel report.
• Managing AR Payments on Hold.
• Facility management which includes monthly supply orders and PROs for all Maryland locations.
• Assisting specific trucking companies with Excel sheets showing appropriate billing/invoicing.

Washington, District Of Columbia, United States

• Originally brought in as a contractor for data migration from Solomon to D365 but was trained on Cash Management Coordinator workload because I showed interest.Main Tasks: Managing D365 vendor maintenance and vendor.
• Processed Payroll, Payroll Taxes, AP Wires, and specialized project wires through Citibank.
• Verified daily payment verification from the Home Office through Citibank.
• Processed batches accounting for Cash Management, AR, and General Ledger.

Columbia, Maryland, United States

• Main tasks: Assist in the everyday functionality of the LTSSMaryland.org website for the Maryland Department of Health (MDH), including but not limited to user logins, client management, and Provider Portal (ISAS).
• Worked closely with care-giving agencies to go over billed claims submitted to MDH.
• Working with Support Planning Agencies (SPAs) to ensure that clients' plans of service have not only the appropriate rates set by MDH, but also that they can fill out the entirety of the Plan of Service without issues.
• Point of contact for a major project within MDH: organizing, reporting, and responding to MDH directly for ~1800 new user accounts as well as creating more than half of the total count.
• Given multiple smaller responsibilities including ensuring the update of all tickets within the MD domain, updating the homepages of LTSSMaryland.org, and updating Knowledge Base and Standard Operating Procedure.
• Worked with Unanet for the entirety of my employment, working closely with my contracting company to ensure all timesheets were appropriately coded and sent to the Operations Manager, as well as working with GCOM once.

Westerville, Ohio, United States

• Recognized by management for exceeding productivity levels within 30 days on the floor.
• Supported the Disney department by being cross-trained on their additional queues and lines of credit within 45 days on the floor.
• Worked with clients to assess billing issues via phone calls, and mailed necessary paperwork to ensure appropriate steps were taken for both clients and the bank.