Clare Hartland Email & Phone Number

After Cloud21 Purchased BDS Solutions employment transferred to cloud21 on the 1st June 2024

Cullompton, England, United Kingdom

Cardiff, United Kingdom

Cardiff, United Kingdom

Highbridge

Managing a team of 10 to Deploy new kit and provide Break/Fix maintenance on mobile devices and associated accessories Research in to the best deployment methods.Use of Mobile Device Management solutions - Soti, Airwatch, Maas360, B2MUse of Imaging/software push methods - Apple Configurator, Android ADB, Windows Mobile Cab files.Meet Customer SLAProvide Weekly & Monthly data reportingCreate SQL Queries for custom ReportsAnalysis of Raw DataDabble in MS Access Database Design and creation. With a bit of VB code editing.Liaise with internal and external parties. Service Teams, Couriers, Manufacturers, RepairersPoint of EscalationProvide Cover for others in IBM when required.Visit Customers and Advise on Deployment methods

Managed Mobile Solutions Lead Engineer. installation of custom images on to Mobile devices. Industrial/commercial devices used in warehouses, courier services, Retail etc.. Motorola(Zebra), Apple, Psion, Honeywell. Using MDM software like: B2M, Rapid deployment, manual methods, scripted automation.

Working on GR/IR issues that have arisen from the new SAP system. checking thousands of orders and investigating the reason there is an issue. Contract has been extended until the end of Jan.

day to day office management. Client management. Document writing (proposals, work contracts job descriptions). Recruitment. Client Reporting. Hardware repair of laptop, PC and Tablet machines. Imaging (ghost), gpedit, mscofig, dial up troubleshootings, warranty repair requests to manufactureres call centres.

Team Leader for the Customer Service (Help Desk) providing external and internal support for the E-Learning Products and the Hardware it was supplied on.

Deploying Windows XP on to tablet PC's

Support for the E-learning course and the el-box

Telephone Support for their e-learning suite and tablet learning device.

Organising Tests, arranging contracts with test centres. Also unofficially managing the Learning centre total 15 laptops networked wireless.

Bsc Combined Stem, It & Engineering

Currently studying towards BSc Combined STEM

Itil V3 Foundation

Apple Certified Macintosh Technician, Information Technology, Pass

Apple Certified Mac Technician 2015 iOS OSX Various Mac Hardware

Single Module, Linux An Introduction

Introduction Course, Introduction To Caprentry And Joinery

For Personal Development and curiosity.

Food Safety And Hygiene Level 2 (Catering)

100% on final test.

Microsoft, Deploying Windowx Xp

A short Course on creating OS Images using sysprep, answers files to deploy onto multiple machines.

Nvq, Administration

Avce, Ict

Gcse, Maths, Science, English, It, French

Activities and Societies: On the Hockey and Rounders Team, Member of the Young Enterprise.