Vice President, Customer Experience
Current
Sep 2024 - Present
AeroLeads people directory · profile
Suzanne Chartol Email & Phone Number
Builds High-Performance CS Teams that Drive Exceptional Business Value for Clients
at
CORAS
1 work email found
@chartol.com
3 phones found area 425 and 866
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Builds High-Performance CS Teams that Drive Exceptional Business Value for Clients
Location
Washington DC-Baltimore Area, United States, United States
Who is Suzanne Chartol? Overview
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Quick answer
Suzanne Chartol is listed as Builds High-Performance CS Teams that Drive Exceptional Business Value for Clients at CORAS, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a work email signal at chartol.com, phone signal with area code 425, 866, and a matched LinkedIn profile for Suzanne Chartol.
Suzanne Chartol previously worked as Vice President, Customer Experience at Coras and VP Customer Experience at Cube. Suzanne Chartol holds Mba, Concentrations In Economics, Strategy, International Business from The University Of Chicago Booth School Of Business.
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Email format at CORAS
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{first}@chartol.com
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Profile bio
About Suzanne Chartol
Innovative and visionary Enterprise Customer Success leader with 20+ years of experience. Delivers SaaS technology and business solutions that drive improvements in client productivity and cost reduction, capitalizing on a solid early foundation of Financial Leadership at Fannie Mae and CEB/Gartner. In my leadership roles, I establish the long-term strategic direction of the CS function while cultivating and nurturing relationships with senior client leaders and key stakeholders. My success has been in building an inclusive culture for staff and partners that support the customer's journey to success. As a thought leader, I design new operating models for CS that integrate strategy, metrics, and best practices to redefine the customer experience. I dramatically improves internal operations and profitability, focusing on customer health, revenue growth, and client retention metrics. I’m proud to be an Award-winning Executive with an MBA and completion of KPMG’s Executive Leadership Institute for Women. Performance Spotlight: Among many signature accomplishments for Sendbird, I championed a CS transformation that achieved dramatic OKR and ARR results and resulted in winning the prestigious Gainsight Gamechanger Vendor Award. CUSTOMER SUCCESS LEADERSHIP AND KNOWLEDGE AREAS • Global Customer Success Management • Leadership • SaaS Technology• Operational Management • High-Growth Clients • Customer Experience • Complex Program Management • CS Model Development • Stakeholder Advisory• Client Value Realization • Coach/Trainer/Mentor • TCO • Continuous Process Improvement • Client Retention Strategy • Cloud/SaaS Platforms • Service Portfolio Management • Business Transformation • Managed Service ADDITIONAL AWARDS: Recognized with the Finance and Strategy Division Spirit of Generosity Award at CEBMEMBERSHIP AND AFFILIATIONS: Managed the IT COST Commission that tackled Federal IT Transparency • CEB’s ServiceCorps, led the development of a mentor sourcing plan for Build Metro DCLANGUAGE: English and Fluent In French
Listed skills include Management, Process Improvement, Leadership, Strategy, and 32 others.
Current workplace
Suzanne Chartol's current company
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19 roles · 31 years
Suzanne Chartol work experience
A career timeline built from the work history available for this profile.
Vp Customer Experience
Oct 2023 - Aug 2024
Global Head Of Customer Experience
Promoted in 2022 for outstanding performance as a software company's thought leader and people leader with an in-app mobile communications platform. I oversee 40 staff, including the Customer Experience team that includes the CS team and Technical Services across the US, London, Singapore, Seoul, and India. Matrix oversight for CX Enablement Manager and CX.
Apr 2022 - Oct 2023
Global Head Of Customer Success
Nov 2021 - Apr 2022
Senior Director, Customer Success
Promoted to run all of CS Americas, including TAMs, CSMs, and Advisors, totaling about 50 staff. Apptio sells a cloud-based product that provides Technology Business Management to determine where cost savings are possible in enterprises with over $1B in IT spending and small companies. Notable Accomplishments📌Achieved the SuperStar award in 2020 for the.
Nov 2020 - Nov 2021
Director, Customer Success, East Enterprise
Notable Accomplishments📌Co-developed a new Retention Framework that identified account risk and levers to increase product stickiness.
Aug 2019 - Nov 2021
Director, Customer Success Public Sector
Stood up a Public Sector Customer Success and PS practice for federal, state, local government, and higher Ed. Notable Accomplishments📌Led the deployment and adoption team focused on creating successful outcomes for public sector customers.
Jan 2018 - Aug 2019
Customer Success Advisor
Worked with IT and Finance executives within our Fortune 100 clients to develop and maintain a high level of customer satisfaction and ensure each customer realizes full value from their investment with Apptio. Notable Accomplishments📌2017 winner of the "Wrench Award", presented by Chief Revenue Officer for support and value added to the Sales.
Aug 2015 - Aug 2019
Director Federal Program And It Cost Commission
The Federal IT COST Commission is the first-ever joint public/private sector initiative focused on maximizing the value of the government’s technology investments through transparency into spending. This initiative aimed at leveraging private sector best practices in technology cost management and applying them to the Federal setting to ensure taxpayer.
Aug 2015 - Jul 2017
Director, Cost And Performance Management
Implemented the principles of Technology Business Management for the Operations and Technology division.Notable Accomplishments📌Successfully implemented a service-based cost allocation and reporting capability leveraging principles of activity-based-costing to create transparency of Operations and Technology costs, understand total cost of ownership of IT.
Jan 2012 - Jul 2015
Senior Director, Research
With P&L responsibility, led the product team that served CFOs and their teams of mid-size companies (with revenues up to $2 billion). Direct responsibility for product creation with matrix management of revenue team. Clients included Zynga, Peet’s Coffee, Airline Reporting Company, and eHealth.Notable Accomplishments📌Increased 2011 contract value by more.
Jan 2010 - Jan 2012
Productivity Director
Led process efficiency improvements within the Finance Practice.Notable Accomplishments📌Modified processes to save the division more than $1 million in annual operating expenses.
Mar 2009 - Jan 2010
Project Manager
Project Manager for the Treasury Leadership Roundtable:Areas of Contribution📌Capital Structure📌Cash Deployment Strategies📌Cash Forecasting Process Improvements📌Working Capital Improvements📌Managing Bank Relationships📌Managing Ratings Agency Relationships📌Enterprise Risk Management
Apr 2006 - Mar 2009
Controller
Member of Site Leadership Team. Innovene was a fully owned subsidiary of BP, and then Ineos. Chocolate Bayou is the largest Innovene site in North America.Notable Accomplishments📌Improved the internal control process at the site to eliminate gaps. Co-led an audit on the capital execution process in order to identify potential internal control gaps..
Jan 2005 - Mar 2006
Finance And Procurement Manager
Member of Site Leadership Team. Finance and Procurement Manager, BP Chemicals, Port Lavaca, Texas. Notable Accomplishments📌Consolidated Finance and Procurement groups to increase the overall efficiency of the team by eliminating a contract position while increasing output.📌Implemented Essbase as the primary forecasting and budgeting tool. Instituted a.
Apr 2003 - Dec 2004
Financial Analyst
Financial Analyst, BP – Nitriles Business Unit, Naperville, Illinois. Responsible for the European Forecast (P&L and Balance Sheet), Fixed Cost Planning, GFO consolidation, Quarterly Review package, P20 Initiative list, Tax mitigation projects, and primary technical support for Nitriles Intranet.Notable Accomplishments📌Developed the initiative-tracking.
Apr 2001 - Mar 2003
Manager, Financial Planning
Manager, Financial Planning, Komatsu America, Vernon Hills, Illinois. Responsible for planning activities of Komatsu America International Company (P&L and Balance Sheet), the monthly consolidation and forecast.Notable Accomplishments📌Project Manager for the implementation of Comshare FDC, a consolidation software package throughout all Komatsu America’s.
1999 - Mar 2001
Service Planning Coordinator
Service Planning Coordinator, Komatsu America, Vernon Hills, Illinois. Responsible for the planning, control strategies, and activities of Komatsu’s Service organization.Notable Accomplishments📌Conceived of and implemented a database for the tracking of Appropriation Requests, the company’s first Intranet application to reduce the approval process time.
1998 - 1999
~1 yr
Market Research Analyst
Market Analyst, Komatsu America, Vernon Hills, Illinois. Notable Accomplishments📌Collaborated with vendor to develop and implement a market share reporting application for Komatsu distributors and field personnel, one of the company’s first Extranet applications, to reduce the total distribution time of the data from two weeks to less than two days.
1995 - 1998
~3 yrs
4 education records
Suzanne Chartol education
Mba, Concentrations In Economics, Strategy, International Business
The University Of Chicago Booth School Of Business
Ba, International Relations
Schiller International University
Economics
Glendon Campus Of York University | Campus Glendon De L’Université York
Education record
Punahou
FAQ
Frequently asked questions about Suzanne Chartol
Quick answers generated from the profile data available on this page.
What company does Suzanne Chartol work for?
Suzanne Chartol works for CORAS.
What is Suzanne Chartol's role at CORAS?
Suzanne Chartol is listed as Builds High-Performance CS Teams that Drive Exceptional Business Value for Clients at CORAS.
What is Suzanne Chartol's email address?
AeroLeads has found 1 work email signal at @chartol.com for Suzanne Chartol at CORAS.
What is Suzanne Chartol's phone number?
AeroLeads has found 3 phone signal(s) with area code 425, 866 for Suzanne Chartol at CORAS.
Where is Suzanne Chartol based?
Suzanne Chartol is based in Washington DC-Baltimore Area, United States, United States while working with CORAS.
What companies has Suzanne Chartol worked for?
Suzanne Chartol has worked for Coras, Cube, Sendbird, Apptio, and Technology Business Management Council.
How can I contact Suzanne Chartol?
You can use AeroLeads to view verified contact signals for Suzanne Chartol at CORAS, including work email, phone, and LinkedIn data when available.
What schools did Suzanne Chartol attend?
Suzanne Chartol holds Mba, Concentrations In Economics, Strategy, International Business from The University Of Chicago Booth School Of Business.
What skills is Suzanne Chartol known for?
Suzanne Chartol is listed with skills including Management, Process Improvement, Leadership, Strategy, Forecasting, Finance, Management Consulting, and Business Process Improvement.
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