Senior Business Analyst - Logistics
Current
Oct 2024 - Present
AeroLeads people directory · profile
Charu Sachdeva Email & Phone Number
ONDC | Digital Ecommerce | Operations | Governance | Ex-EY | Ex - Zomato
at
Open Network For Digital Commerce (ONDC)
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
ONDC | Digital Ecommerce | Operations | Governance | Ex-EY | Ex - Zomato
Location
Delhi, India, India
Who is Charu Sachdeva? Overview
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Quick answer
Charu Sachdeva is listed as ONDC | Digital Ecommerce | Operations | Governance | Ex-EY | Ex - Zomato at Open Network For Digital Commerce (ONDC), based in Delhi, India, India. AeroLeads shows a matched LinkedIn profile for Charu Sachdeva.
Charu Sachdeva previously worked as Senior Business Analyst - Logistics at Open Network For Digital Commerce (Ondc) and Business Consultant at Ey. Charu Sachdeva holds B.Sc (Hons), Computer Science from Delhi University.
Company email context
Email format at Open Network For Digital Commerce (ONDC)
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Open Network For Digital Commerce (ONDC)
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Profile bio
About Charu Sachdeva
Handled and lead multiple roles from customer experience mangement todata management, logistics to operations,quality assurance totraining & automation to process enhancements.Currently building ONDC , the next big revolution in the E-Commerce industry as a consultant.
Current workplace
Charu Sachdeva's current company
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Open Network For Digital Commerce (Ondc)
AeroLeads page
4 roles
Charu Sachdeva work experience
A career timeline built from the work history available for this profile.
Business Consultant
Currently working for the project of ONDC, the digital transformation of the E-Commerce sector.A part of Network and Governance team contributing to the smooth flow of operations post the integration part.
Oct 2022 - Nov 2024
Senior Quality Analyst
QUALITY & TRAININGMonitoring incoming queries, feedback to agents,creating & optimizing process flow for various menus.Enhancing customer & delivery partner experience,strategic planning for quality improvement.Managing escalations, process trainings, doing RCA forcomplex issues, ensuring stakeholders satisfaction.OPERATIONS MANAGEMENTManaging order &.
Mar 2016 - Sep 2022
Customer Experience Manager
Resolving customer queries, optimize customer journeythrough system and process enhancements.Delivering exceptional customer experience andachieving corporate objectives.Analyze business metrics to track orders, identifyingkey trends and maximizing assortment.Ensure optimal post-purchase experiences including order tracking, return and exchange processes.
Jan 2015 - Feb 2016
3 education records
Charu Sachdeva education
B.Sc (Hons), Computer Science
Class 12, Physics Chemistry Maths
Spring Fields
Class 10, Science
Spring Fields
FAQ
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Quick answers generated from the profile data available on this page.
What company does Charu Sachdeva work for?
Charu Sachdeva works for Open Network For Digital Commerce (ONDC).
What is Charu Sachdeva's role at Open Network For Digital Commerce (ONDC)?
Charu Sachdeva is listed as ONDC | Digital Ecommerce | Operations | Governance | Ex-EY | Ex - Zomato at Open Network For Digital Commerce (ONDC).
Where is Charu Sachdeva based?
Charu Sachdeva is based in Delhi, India, India while working with Open Network For Digital Commerce (ONDC).
What companies has Charu Sachdeva worked for?
Charu Sachdeva has worked for Open Network For Digital Commerce (Ondc), Ey, Zomato, and Everstylish.
How can I contact Charu Sachdeva?
You can use AeroLeads to view verified contact signals for Charu Sachdeva at Open Network For Digital Commerce (ONDC), including work email, phone, and LinkedIn data when available.
What schools did Charu Sachdeva attend?
Charu Sachdeva holds B.Sc (Hons), Computer Science from Delhi University.
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