Charu Singh Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

• Product Management for Unimove (Snapdeal’s in-house logistics arm): Designed the logistics platform for all legs: First Mile, Middle Mile, Transport, Last Mile and Reverse Mile. Driving the entire product lifestyle.
• Business Requirement and Process Redesign: Responsible for coordination with business and technology teams to define scope and to-be process flows. Designing on ground processes to maximize impact of the projects
• Team Management: Driving projects between multiple teams – Technology, Third Party Logistics and other Supply Chain vendors to ensure seamless processesKey Projects:
• Attempt Quality: Designed, developed & scaled up real time fake control process on last mile deliveries with multiple solutions - Geo-fencing bikers’ attempt, Mandatory Call bridge validation, OTP for undelivery &.
• Pickup and Return Process at Seller Premise: Successfully designed, developed & scaled up scan based process from seller premise for first mile centers
• Performance Enhancement Projects: o Courier Reassignment Post Pickup: Allocation of new courier for shipments where soft data push has failed to the current couriero Address Quality Improvement: Customer.

Bengaluru Area, India

• Roles & Responsibilities:
• Delivery & Team Management: Proficient in end-to-end problem-solving journey which includes requirement gathering, problem breakdown and solutioning, client relationship and delivery fulfillment
• Business Development: Responsible for identification of latent opportunities based on business and data understanding and leveraging the analytical problem-solving framework to drive digital transformation. Designed.
• Organizational Development: Led delivery horizontals like quality management, growth, people and delivery fulfillment. Participated in campus hiring of Decision Scientists
• Business Domains: Experienced across areas like consumer behavior, campaign effectiveness, web analytics and digital marketing strategyKey Projects: Partnered with Marketing and Research functions of the clients and.
• Marketing Analytics for a Retail Giant(eCommerce) o Optimized the campaign effectiveness through Campaign and Category Analytics across product divisions and marketing channels (Email, Push, SEM and Website)o Developed.

Bengaluru, Karnataka, India

• Key Projects: Partnered with Marketing and Research functions of the clients and helped them drive incremental revenue from their strategic customers by providing data-driven recommendations and insights
• Customer Analytics for a Technology Cliento Led a team of 8 decision scientists to support the product marketing team of world’s leading technology companyo Increased Customer Engagement by analyzing Customer Lifecycle.

Mumbai

Responsible for business development initiatives which involved competitor analysis, marketing research and lead generation for products

Pune Area, India

• Roles & Responsibilities:
• Responsible for client interactions, business requirements analysis and solution design for the same
• Supervised and mentored a team of five members for the production support of a tech migration project
• Development of Front-end and JavaScript modules for Insurance applications. Entrusted with the role of Quality Control coordinator for the ongoing projects which included project tracking and code hygiene

Master Of Business Administration (Mba)

Bachelor Of Technology (B.Tech.), Computer Science