Charu K.

Charu K. Email and Phone Number

Director Risk Management @ American Express
new york, new york, united states
Charu K.'s Location
United States, United States
About Charu K.

Professional Summary:High-energy and resilient Data and Risk Management Executive with a successful track record of delivering transformational business growth. Renowned for fostering a positive team culture, enabling effective decision-making, and spearheading complex and ambitious enterprise-wide initiatives to drive growth and innovation.Key Competencies:• Data Management and Privacy Risk• Operational Risk• Vendor Risk and Performance Mgmt• Project and Product Management • Large Team LeadershipProfessional Experience:• 18years+ experience in Data Risk Management , Operational Risk and Analytics • Proven expertise in delivering global strategic projects, achieving multimillion-dollar profitability.• Experienced in building and leading large, global, and diverse teams.Professional Affiliations and Certifications:• Member of PRMIA (Professional Risk Manager's International Association).• Pursuing Enterprise Risk Management Certification from PMI-RMP.org.• Certification in Leadership Excellence from Harvard Business School.• Post-Graduate in Data Science using R language and Statistical models from XLRI.• Honors Graduate in Computer Science and Mathematics from Delhi University.

Charu K.'s Current Company Details
American Express

American Express

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Director Risk Management
new york, new york, united states
Website:
americanexpress.com
Employees:
69113
Charu K. Work Experience Details
  • American Express
    Director Risk Management
    American Express May 2022 - Present
    New York, United States
    Leading Operational Excellence team for Enterprise Data platform ; responsible for strengthening business controls and enabling revenue growth by building risk averse processes , platforms and products to improve digital customer experience, across US and International markets .
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  • American Express
    Director Card Risk Operations
    American Express Aug 2018 - May 2022
    - Led Card Risk and Strategy team - Enabler of growth and excellence - Improved profitability and Customer experience by launching Innovative customer services’ products in EMEA and APAC Regions (including key enterprise key priority initiatives )- Led a team of 33 strong and creative individuals across Asia Pacific, UK and European regions - Managed P&L of ~$34mm , along with generating re-engineering benefits - Responsible for day-to-day card issuance operations across growth and strategic markets , and executing key winning strategies to improve customer experience
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  • American Express
    Senior Service Delivery Leader, Fraud Protection & Acquisition
    American Express Jul 2017 - Aug 2018
    Led a team of 100+ skilled executioners and innovators within Global Fraud Protection and New Accounts department to provide best customer service and within market regulatory standards. Continuous process improvements, accurate data reporting, people development and assessing and remediating any risk to customer, enterprise or colleagues.
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  • American Express
    Service Delivery Leader, Risk Management
    American Express May 2014 - Jul 2017
    Gurgaon, Haryana, India
    Automation and Risk Testing, Governance and Strategy Support.Led a team of skilled analysts and reporting specialists to- identify any servicing process gaps and deploy strong governance Risk controls. - WASTE elimination and deploying automatic solution for Control testing. - Build and execute strategies focused towards People Development and Process Improvement.
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  • American Express
    Manager , Risk Management
    American Express Dec 2011 - May 2014
    Gurgaon, Haryana, India
    Business Analytics and Strategy - Global Merchant ServicesEnsuring our Client Managers provide best in class service to our Merchants base by creating meaningful analysis and strategies to support the business. Define effective pricing strategiesEnable Merchant analytics to generate revenue for the enterprise Develop reporting & Tableau Dashboard
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  • Xl Catlin
    Assistant Manager, Data Analytics
    Xl Catlin Dec 2007 - Dec 2011
    Gurgaon, Haryana, India
    Reporting and Data Quality Manager for 16 Lines of Business. Key Responsibilities:Process Transition and Improvement. Team management. Customer expectation management. Servicing Performance metric target assessment and reporting.Risk assessment and control Database management
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  • Colwell And Salmon Communications (India) Limited
    Business Reporting Analyst
    Colwell And Salmon Communications (India) Limited May 2006 - Dec 2007
    Noida
    Business Analyst and MIS reporting Expert for General Manager (managing India Operations Business)
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Charu K. Education Details

Frequently Asked Questions about Charu K.

What company does Charu K. work for?

Charu K. works for American Express

What is Charu K.'s role at the current company?

Charu K.'s current role is Director Risk Management.

What schools did Charu K. attend?

Charu K. attended Prmia, Xlri Jamshedpur, Harvard Business School, Delhi University, Project Management Institute, Harvard Online, Project Management Institute.

Who are Charu K.'s colleagues?

Charu K.'s colleagues are Rossana Quiaro, Alya Banza, Karishma Thapa, Nikhil Jos, Ashley Malony, Irshan Ahuja, Holly Finch.

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