Charu Krishnan Email & Phone Number

Fort Worth, Tx, Us

Head of Payments Product Strategy, Product Analytics, UX Research, and UX Design for SaaS B2B and B2B2C Payments Product portfolio that serves Merchants, Partners (ISOs, ISVs), end Payors, and internal teams.Merchant and Partner OnboardingRisk ManagementPayments CRM for Channel PartnersMerchant Payment Operations PlatformIntegrated Virtual TerminalReporting and Data AnalyticsElectronic Bill Payment and PresentmentText-To-PayCard and Bank account Verification, Check RecoveryHire, coach, and manage a team of Product Managers and Designers.

Fort Worth, Tx, Us

Payments - Head of Product Strategy, User Research, and Design for Merchant and Partner Relationship management* Merchant and Partner Onboarding, * Virtual terminal, * Merchant Payments lifecycle management, * Merchant and Partner Account Management, * Reporting, and * Payment platform experience.Hire, coach and guide a team of Product Managers and Designers.

New York, New York, Us

Advice Start-up teams on Business and Product Strategy and Design, including but not limited to Customer Discovery, Segmentation, Positioning, Pricing, Design Thinking, User Experience and Research. Help Founding teams take their idea/concept from 0-1 and scale beyond.

Cambridge, Ontario, Ca

In my role as Product Director at Lone Wolf Technologies, I spearheaded product management for a real estate brokerage software used by over 4200 brokerages in North America. Managing a P&L of $xx million in revenue, I built and mentored a team of Product Managers, established data-driven decision-making processes, and championed customer-centered product development.

Mclean, Va, Us

* Product leader for Auto Navigator, Direct to consumer Auto financing product with multi $B in originations and millions of end consumers - Responsible for the digital financing experience.* Created intuitive and new E2E Digital Financing Experience v2.0 which is a re-imagination of how consumers apply, customize and finalize their car financing. Increased engagement and loan originations.* Defined, got management buy-in and launched data based SQL model that predicted dealer fees, improved transparency and accuracy of terms. Received “& award” for going above and beyond my role.* Deeply embedded Design Thinking, Lean and Agile frameworks to gain customer empathy, problem discovery, ideation, build, test and iterate leading to innovative and successful products that solved customer problems and added business value.* Built strong partnerships with Tech, Design, Marketing, Operations, Legal and compliance.* Coached and mentored junior product members in day-to-day business operations and Product Management frameworks.* As member of the Product recruitment team, actively participated in product management (college and professional) talent recruiting and hiring. Awards:* Distinguished Product Interviewer of the year 2015-16* & Award - Jan 2017* COAF Diamond Award (March 2017, Auto Navigator Team)

Mountain View, California, Us

-Successfully led a cross-functional team of XD and PD, to provide personalized experience to tax preparers in explaining complex Health Care Law/Affordable Care Act in simple terms. 600K views and 75% usefulness score in 2 months of launch.-Defined and launched the end-to-end experience for accountants to store tax returns in a secure cloud and for taxpayers to access them from anywhere and anytime.-Strategically partnered with American Express and led product integration that enabled tax preparers to issue AMEX prepaid card as an alternative method of receiving tax refunds to unbanked taxpayers.-Facilitated and led design thinking product sessions across teams, to deliver awesome product experiences.

Senior Product Management leadership for Mobile apps and analytics. • Successfully defined, launched and managed iOS and Android Flash Seats® Mobile app for live events mobile ticketing and marketplace resulting in 250K+ downloads within the first 9 months of launch and $x million in mobile transactions. • Defined requirements, designed wireframes and storyboard in communicating product requirements to Design and Engineering teams, resulting in successful launch within 3 months from inception. • As product spokeswoman defined go-to-market strategy, crafted product messages and FAQs, coordinated beta programs and collaborated with Marketing, Client Services and Operations in promoting the app. • Researched SaaS analytical tools like Flurry, Mixpanel, Google analytics and partnered with engineering to integrate with mobile app for monitoring KPIs. • Prioritized features based on KPIs and customer feedbacks and managed product roadmap for future releases resulting in increased usage by 30%.• Researched multiple visualization tools like Tableau, Zoom Data, Logi Analytics, Highcharts and made recommendations to Sr.Management for integration with data product. • Drove business case, authored PRD, defined pricing, go-to market strategy and successfully launched v1.0 of cloud data warehouse and ETL for analytics, used by 5 Veritix customers in 3 Mos. of launch. • Initiated, implemented and motivated team members on Product Management best practices in efficiently managing product backlogs, goal-oriented launch and win/loss analysis.

Atlanta, Ga, Us

Global Product Management leadership for Financial Market Data Platform and Information services.• Identified market needs, defined business case and launched financial market data platform that delivered tick, intraday, EOD delayed and history market data for Equities, Futures and Options via API for online portals (Investors.com, Stock Charts, Predict Wall Street), electronic trading (ThinkorSwim) and compliance (Global Trading Analytics, TAG Audit) firms.• Defined product requirements for market data platform and data delivery application and tripled content coverage that added xx new B2B clients, millions of end users and $Millions/Yr in incremental revenue to business.• Researched competitive landscape and defined product positioning, pricing and go-to-market strategy resulting in differentiated product offering.• Analyzed build/buy/Joint Venture options to launch market data analytics and made recommendations to Senior Management with supporting roadmap to achieve short and long-term strategic goals.• Reduced new client set up lead-time by 50% by collaborating with cross-functional teams across business units and revamping the client set up process.

New York, Ny, Us

Developed and maintained business logic for FI and FX analytical calculations and market data delivery.Developed innovative features in FI and FX asset classes that enhanced user experience and product usage.Managed multiple financial analytics projects from creating functional specification to product roll out and maintenance. Served as mentor for new team members.

Chicago, Il, Us

Managed and enhanced multiple databases to assist daily operations in Campus Housing. Led and mentored a 3-member team in work allocation and monitoring

Mba, Finance, Product Management

Ms, Computer Science

Bs, Computer Science