Charu Nangia Email & Phone Number

Dependable Customer Experience Representative with more than 18 years long history of Inside sales including Bidding, enquiry handling, cost estimation, order execution and follow ups in various sectors including Engineering, OIL & GAS, Call Center etc. Completed MBA (2 years regular course) from “Eastern Institute for Integrated Learning In Management”, Kolkata in Marketing & HRM in 2001 . A team-oriented person with fast learning abilities. Motivated to complete the task within the given time period. Believe in Quality work. In my job tenure i have been involved with both international / domestic clients like Petroleum Development Oman, and Qatar Petroleum, Gail ,IOCL , ONGC, BPCL, Gujarat Gas etc for Vender registration and offer follow-up. Responsible for developing and preparing strategies in coordination with sales team and operations team for improving customer retention rate, generate customer loyalty, turning customers into brand advocates & delight customers over long times. Key expertise in timely resolving customer complaints of products and services, reducing turnaround time, bidding, Business MIS and Marcomm activities.Worked on a variety of challenging assignments that involved considerable expertise in written and verbal communication, PowerPoint, MS Word and MS Excel.Good knowledge of working on CRM and Oracle- Order Management module.

Listed skills include Supply Chain Management, Management, Petrochemical, Office Administration, and 14 others.