Charu Aggarwal Email & Phone Number

India

Bengaluru, Karnataka, India

South Delhi, Delhi, India

1. Proven ability to build and maintain relationships with customers, drive adoption of products and services, and deliver outstanding customer experiences2. Maintain a deep understanding of HRMS solutions and educate clients on the most relevant features for their specific business needs.3. Develop and execute management plans, including Quarterly Business Reviews (QBRs), renewals, and up-sell opportunities for a combination of over 15 SME, Enterprise and strategic clients.4. Monitor client usage to identify at-risk accounts and proactively mitigate churn5. Retain and grow customer revenue, as measured by the NRR metric (Net Revenue Retention).

Gurugram, Haryana, India

1. Understanding customer concerns and needs and documenting the functional requirements in the most efficient ways with detailed problem statements and use cases.2. Working with cross-functional teams in a collaborative environment, and conducting brainstorming sessions to find ways to achieve the defined goals and objectives for customers' benefit. 3. Involved in problem-solving meetings and analysis helping clients to accept and understand the proposed solutions.4. Responsible to study the problem, analyzing the available options, and then suggesting the sustainable solutions. As a business analyst, I've to observe a problem from different angles within the business, to ensure both customer satisfaction and the sustainability of the product.Major KPIs-- Weekly cadence calls to ensure regular interaction with clients and building strong relationships.- Capturing NPS and CSAT scores on a quarterly basis to measure short-term customer satisfaction with a product or service and overall brand sentiment.- Organising quarterly Executive Business Reviews to track overall success metrics

1. Reached out to the companies in UAE having a hiring requirement in their company.2. Worked on forwarding the leads to the sales team by meeting the daily target assigned.

Developed Drug-Delivery Systems (Cubosomes).1. Worked on a research project titled 'Synthesis and Characterization of Cubosomes'2. Created an effective method for cubosomes synthesis. Confirmed using UV-Vis spectroscopy, SEM, and TEM Microscopy. 3. Synthesized cubosomes and loaded anti-cancer drugs and curcumin on them. Maintained the potential gradient, and calculated the entrapment efficiency of loaded drugs.4. Completed the project before deadline.

India

1. Illustrated Graphical Abstract in my publication entitled “Plausible mechanisms explaining the role of cucurbitacins as potential therapeutic drugs against coronavirus 2019” in Informatics in Medicine Unlocked Journal.2. Illustrated Figures in my publication entitled "Diatom mediated smart drug delivery system" in the Journal of Drug Delivery Science and Technology

1. I was responsible for planning and overseeing projects within the company, from the initial ideation through to completion.2. I coordinate with Content Specialists (i.e., Subject Matter Experts) and processes to deliver projects on time, within budget, and with the desired outcomes aligned to objectives. 3. Performed market research on the scope of Ed-tech startups to Setup employee goals and objectives.4. Planned and implemented procedures and systems to maximize operating efficiency,5. Hired and trained new staff of 10+ members

1. Created Video solutions for the E-learning platform Vedantu for Class 10th, Biology.2. Produced 100+ refined video solutions for the subject within a period of one month

New Delhi, Delhi, India

1. Raised funds equal to 10k+ for the projects of the Muskurahat Foundation. 2. Reached out to as many people as possible through personal connections and portrayed the ideology, execution, and impact of the project.3. Completed Crowdfunding Course during the Internship

Delhi, India

1. As a part of the research internship at the zebrafish lab of Daulat Ram College, DU, I've learned many techniques including zebrafish husbandry and breeding, setting up zebrafish embryo toxicity assays, and studying morphological and phenotypic end points of zebrafish embryo development stages. 2. I've also performed Behavioural and Angiogenesis assays in zebrafish embryos. I've independently compiled my results with statistical analysis. 3. I'm well-equipped in using a Stereo microscope, fluorescent microscope, Digital Microscope, micropipettes, centrifuge, vortex, micro weights & prism software.4. Have gained expertise in ‘In-Vitro & In-Vivo’ evaluations and literature surveys.

Bachelor Of Science - Bs, Zoology/Animal Biology, 9.34 Cgpa

Activities and Societies: Undertook innovation project at Department of Zoology, Hindu College, University of Delhi- "A study on Green.

Higher Secondary, Pcb, 97%