Charu Sharma

Charu Sharma Email and Phone Number

Senior Manager- Cards and Merchant Acquiring Unit @ HDFC Bank
Brampton, ON, CA
Charu Sharma's Location
Brampton, Ontario, Canada, Canada
About Charu Sharma

Passionate Banking Manager with 13 years of experience in the financial industry. Proven track record of driving operational excellence, enhancing customer satisfaction, and achieving business growth. Skilled in leading high-performing teams to deliver exceptional results while adhering to regulatory standards. Known for fostering a collaborative work environment and implementing innovative strategies to meet and exceed organizational objectives. Dedicated to building lasting relationships with clients, stakeholders, and team members. Let's connect to explore how I can contribute to your financial institution's success.

Charu Sharma's Current Company Details
HDFC Bank

Hdfc Bank

View
Senior Manager- Cards and Merchant Acquiring Unit
Brampton, ON, CA
Website:
hdfcbank.com
Employees:
205796
Charu Sharma Work Experience Details
  • Hdfc Bank
    Senior Manager- Cards And Merchant Acquiring Unit
    Hdfc Bank
    Brampton, On, Ca
  • Hdfc Bank
    Senior Manager- Cards & Merchant Acquiring Unit
    Hdfc Bank Jan 2021 - Present
    Identify new opportunities for business growth in card issuance and merchant acquiring by forging strategic partnerships, expanding the customer base, and exploring innovative payment solutions.Develop and implement risk management policies and procedures to ensure compliance with regulatory requirements and mitigate fraud and credit risks associated with card issuance and merchant acquiring activities.Provide leadership and guidance to a team of professionals responsible for various… Show more Identify new opportunities for business growth in card issuance and merchant acquiring by forging strategic partnerships, expanding the customer base, and exploring innovative payment solutions.Develop and implement risk management policies and procedures to ensure compliance with regulatory requirements and mitigate fraud and credit risks associated with card issuance and merchant acquiring activities.Provide leadership and guidance to a team of professionals responsible for various functions within the cards and merchant acquiring unit, including product development, sales, marketing, and operations.Analyze performance metrics and market trends to assess the effectiveness of card and merchant acquiring strategies. Prepare regular reports and presentations for senior management to communicate progress and make informed decisions.Develop audit plans and objectives based on the organization's goals, regulatory requirements, and risk assessments. Identify key areas for review and establish the scope of the audit.Stay informed about changes in regulations, accounting standards, and auditing practices. Participate in professional development activities to enhance knowledge and skills relevant to the audit profession.Participate in special projects or investigations as assigned by management, which may involve fraud detection, or other areas requiring detailed analysis and examination.Develop new policies or revise existing ones to address identified gaps, mitigate risks, and promote consistency and fairness. Ensure that policies are clear, concise, and easily understandable by all stakeholders. Document policies in a centralized repository accessible to all employees.Map out existing processes and workflows to identify inefficiencies, redundancies, and opportunities for streamlining. Standardize processes where possible to promote consistency, reduce errors, and enhance productivity. Show less
  • Hdfc Bank
    Sales Quality Manager - Cards Processing Unit
    Hdfc Bank Jul 2018 - Dec 2020
    Implement and maintain quality assurance protocols to evaluate the effectiveness of sales processes, ensuring compliance with organizational standards and industry regulations.Develop and implement performance metrics to monitor sales team performance, identify trends, and address any issues affecting sales quality promptly.Collaborate with sales management to develop training programs aimed at enhancing the skills and knowledge of sales representatives, ensuring adherence to best… Show more Implement and maintain quality assurance protocols to evaluate the effectiveness of sales processes, ensuring compliance with organizational standards and industry regulations.Develop and implement performance metrics to monitor sales team performance, identify trends, and address any issues affecting sales quality promptly.Collaborate with sales management to develop training programs aimed at enhancing the skills and knowledge of sales representatives, ensuring adherence to best practices and quality standards.Analyze customer feedback and sales data to identify opportunities for enhancing the customer experience, providing recommendations to management for improvement.Ensure that sales operations adhere to regulatory requirements and industry standards, staying up-to-date with changes in regulations and implementing necessary adjustments to processes and procedures.Collaborate with cross-functional teams such as marketing, product development, and customer support to align sales processes with broader organizational goals and objectives.Generate regular reports on department performance, quality metrics, and compliance adherence, providing insights and recommendations to senior management for strategic decision-making. Show less
  • Hdfc Bank
    Business Analyst In Two Wheeler Finance Department
    Hdfc Bank Mar 2015 - Jul 2018
    Strategic and results-oriented Senior Manager with progressive experience in the banking industry. Known for driving operational excellence, optimizing workflows, and delivering superior customer service. Expertise in leading diverse teams to achieve key performance metrics while maintaining strict adherence to regulatory compliance. Skilled in developing and implementing innovative strategies to enhance product offerings, expand market reach, and drive revenue growth. Proven ability to foster… Show more Strategic and results-oriented Senior Manager with progressive experience in the banking industry. Known for driving operational excellence, optimizing workflows, and delivering superior customer service. Expertise in leading diverse teams to achieve key performance metrics while maintaining strict adherence to regulatory compliance. Skilled in developing and implementing innovative strategies to enhance product offerings, expand market reach, and drive revenue growth. Proven ability to foster strong relationships with clients, stakeholders, and colleagues, leveraging effective communication and problem-solving skills. Passionate about leveraging emerging technologies and industry best practices to drive continuous improvement and deliver exceptional value to both internal and external stakeholders. Let's connect to discuss how I can contribute to the success of your financial institution. Show less
  • Punjab Hammers Pvt. Ltd
    System Manager
    Punjab Hammers Pvt. Ltd Jan 2013 - Mar 2015
    India
    Adept at overseeing the implementation and maintenance of advanced systems and technologies to streamline processes and maximize productivity. Skilled in analyzing complex data sets to identify areas for improvement and develop innovative solutions. Proven track record of successfully leading cross-functional teams and collaborating with stakeholders to achieve strategic goals. Passionate about leveraging technology to enhance quality control, reduce downtime, and increase overall profitability.
  • Tynor Orthotics Private Limited
    Senior Marketing Executive
    Tynor Orthotics Private Limited Oct 2008 - Oct 2012
    India
    Results-driven Senior Marketing Executive, spearheading strategic marketing initiatives within the manufacturing sector. Proven track record of developing and executing comprehensive marketing campaigns to drive brand awareness, generate leads, and increase market share. Skilled in market research, competitive analysis, and customer segmentation to identify growth opportunities and inform marketing strategies. Proficient in leveraging digital marketing platforms, including SEO, SEM, social… Show more Results-driven Senior Marketing Executive, spearheading strategic marketing initiatives within the manufacturing sector. Proven track record of developing and executing comprehensive marketing campaigns to drive brand awareness, generate leads, and increase market share. Skilled in market research, competitive analysis, and customer segmentation to identify growth opportunities and inform marketing strategies. Proficient in leveraging digital marketing platforms, including SEO, SEM, social media, and email marketing, to reach target audiences effectively. Strong leadership capabilities with a demonstrated ability to inspire and mentor teams to deliver exceptional results. Show less

Frequently Asked Questions about Charu Sharma

What company does Charu Sharma work for?

Charu Sharma works for Hdfc Bank

What is Charu Sharma's role at the current company?

Charu Sharma's current role is Senior Manager- Cards and Merchant Acquiring Unit.

What schools did Charu Sharma attend?

Charu Sharma attended Sikkim Manipal University - Distance Education, Sikkim Manipal University - Distance Education, Panjab University.

Who are Charu Sharma's colleagues?

Charu Sharma's colleagues are Tejinder Singh, Praveen Inteti, Devanjan Das, G Ganapati, Rushabh Mehta, Dishaa Singh, Govind Khandelwal.

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