- Set up a new team of Product Operations Managers in India where I hired, ramped up and built a team's vision.- Managing programs & immersions to leverage 5K+ vendor teams across the globe for testing & feedback collection on Google Ads key launches.- Enabling Ads security launches and pilots to reduce over provisioning of advertiser accounts along with launches to enable self-serve through building features related to educational capabilities.- Working with xfn stakeholders to define R/R, building a collective mission & vision. - Working as DEI&B champ for the org conducting various initiatives to foster belongingness including homesites, fun events, coffee chats, story telling etc.

- Built a vendor team from the scratch with an objective to outsource the voice of customer insights research.- Directly managed a team of 9 delivering high quality customer insights.- Defined core mission, KPIs, processes to establish a highly motivated and high performance team.- Fostered a culture of navigating ambiguity, constant learning and team work.

- Worked with cross functional teams (Sales, Support, Product and Engineering) to manage product rollouts, user training, testing and internal communications.- Successfully landed complex and high impact Google Ads launches, and drove adoption & improved serviceability for many features.- Gathered & prioritized product requirements and delivered data driven insights and detailed user feedback research to inform product roadmap & designs of many Google Ads features.- Co-authored BRDs and PRDs, and reviewed various design docs, UX mocks for Google Ads features.- Led various initiatives to crowdsource ideas, feedback by engaging frontline teams in product improvement initiatives.

- Engaged with various institutions to facilitate sample collection from speech impaired users and brainstorming UX designs for sample collection app.- Spearheaded processes, comms and incentives to collect samples.

- Worked with cross functional teams (Sales, Support, Product and Engineering) to manage product rollouts, user training, testing and internal communications.- Successfully landed complex and high impact Google Ads launches, and drove adoption & improved serviceability for many features.- Gathered & prioritized product requirements and delivered data driven insights and detailed user feedback research to inform product roadmap & designs of many Google Ads features.- Co-authored BRDs and PRDs, and reviewed various design docs, UX mocks for Google Ads features.- Led various initiatives to crowdsource ideas, feedback by engaging frontline teams in product improvement initiatives.

- Built detailed reports for SREs & engineers containing troubleshooting steps, errors, logs and unintended behaviour. - Built processes to escalate and resolve P0 bugs involving scaled comms for users & internal teams.

- Consultant to internal teams on Google Ads troubleshooting issues.- Spearheaded document overhaul for various Google Ads features and fostered culture of robust and comprehensive product troubleshooting documentation.- Launched initiatives to empower advertisers & internal teams for self help.

- Provided specialist support for billing and policy concerns for SMB customers.- Improved CSAT by 10 points on billing and policy issues by identifying opportunities for process improvement in the scaled support.- Mentored new hires and delivered product trainings to onboard nooglers.