As Exec Director Service Design and Delivery, I'm responsible for leading the design, development and operations of the Lifeline crisis support services.

Supporting an important service for Australians seeking affordable rental housing.

I was responsible for the National Health Services Directory and the teams that came together to deliver it. We presented a high quality, reliable, national data service with comprehensive coverage of health and health related services across Australia. The service is used directly by over 1.2M members of the public a month and supports a large number of hospitals and health services organisations.The service required unique data governance and clinical governance models to ensure it was trustworthy and useful in a public health context. A combination of analytics, data engineering, product development and operations teams provided consumer and B2B/B2G services via APIs, managed data services and consumer search interfaces.

Platform and the Operations provided scalable, secure platform and automation services to the software delivery teams at Healthdirect, along with operations/reliability consulting & 24x7 service support. We ensured service teams at Healthdirect could release changes often and easily.I'm grateful to have lead one of the top software delivery automation teams in Sydney, which enabled us to attract critical talent and to perform hundreds of product releases per month across Healthdirect's digital services. Healthdirect continues to serve the Australian public by providing national .gov.au health services using 100% public cloud.

As CTO, I was responsible for leading a team of ~30 Project Management, Business Analysis, Development, Test, Operations & Support staff across Australian and New Zealand, ensuring that our solutions were solid, our service delivery timely and secure, and that projects we focused on delivering the business objectives... not just the technical ones.I successfully introduced Agile & DevOps practices, transforming the team from a bespoke solution delivery approach to a highly scalable set of products that allow marketing decisions to be made in real-time across multiple channels, whilst remaining competitive in maturing marketing services industry.As an organisation, Global Red's capabilities in marketing, data analytics, loyalty and customer engagement saw my team working with some of Australia & APAC's leading brands, helping them understand their customers better and winning awards for the programs we delivered.

With a focus on new business & service design; my responsibilities at Aimia expanded to managing teams across the APAC region for delivery of IT services (both external & internal) and new growth projects. I played a key role in Aimia’s business proposals, presenting to clients as part of Aimia's commitment to a history of solid execution & reliable delivery.I oversaw partner vendor selection and services integration, solution architecture, systems design, implementation & management; my group was known for quality and cost efficiency.I provided the technology roadmap, which included service delivery, security, infrastructure, cloud computing, selective outsourcing and IT policy inputs to global corporate.Through my time leading teams at Aimia I developed a wide range of people & technology expertise tailored to meet individual client requirements, yet designed to operate at economies of scale across APAC & the globe that deliver business value for clients and shareholders alike.

Managed Hosting, Operations, Telephony and Digital services for clients that included QANTAS, Commonwealth Bank, Virgin Australia & American Express. Services delivery required scaleable web presence for clients, security services, compliance with stringent industry standards including PCI, contact centre technology integration & project budget management.A key focus initially (and personal highlight) was rebuilding some teams from the ground up, recruiting the right resources and mentoring them into a crack squad that over time saw business critical responsibilities return in-house. Not only did this save substantial budget, it improved the quality, service delivery time & improved company capabilities.

My role was to be the senior technical resource & escalation point for security, network, and server infrastructure. Primarily I project managed infrastructure changes and upgrades as part of new business projects and provided costing and recommendations to the business process. As the third level escalation point for the Sydney infrastructure team of seven technical staff; this included supporting high availability load balancers, packet shapers, international networks, firewalls, multiple web server farms, SANs & SQL database clusters, all in a 24x7 web hosting environment.

Responsible for Hoyts Cinemas' digital across Australia & New Zealand; including internal service delivery, vendor management, technology roadmap development and execution.

Technical Support, Project Execution & Operations.