Chas P. Email and Phone Number
Chas P. personal email
- Valid
I am an enthusiastic and results-driven IT professional with over 6 years of robust technical support experience, currently advancing towards an MBA with a focus on Information Technology. My extensive background has honed my ability to think critically, manage multiple projects, and resolve complex issues efficiently, making me a valuable asset to any team.With a strong foundation in operating systems such as Windows 7-10, Linux, and Mac OS, I have become adept at navigating and optimizing various technical environments. My proficiency extends to managing databases like Lansweeper and Active Directory, along with a deep familiarity with tools such as Manage Engine, Desksite, and Milan.In my career, I have mastered a wide array of software applications, including the full suite of Microsoft Office Tools, SharePoint, Zoom Technology, and ServiceNow, among others. I am skilled at leveraging these tools to streamline processes, enhance productivity, and drive success in dynamic business settings. My experience with hardware such as Chromebooks, Surfaces, and VOIP phones further showcases my versatility in handling various technological needs.As a quick learner with a proactive approach, I excel in adapting to new challenges and technologies, positioning myself to take on more senior managerial roles. My experience with Fortinet, onboarding and terminations, and Microsoft Shift Apps demonstrates my capability in leadership and management, allowing me to contribute effectively to strategic initiatives.I am passionate about continuous learning and am committed to leveraging my skills and knowledge to drive innovation and success within any organization. With strong interpersonal skills, I communicate effectively with diverse groups, ensuring optimal assistance and collaboration.Whether it’s managing IT operations or taking on leadership roles, I am ready to contribute to the success of any organization, ensuring that both technical and business objectives are met with excellence.
-
Federal Acquisition Systems Helpdesk Support TechnicianU.S. Department Of Veterans Affairs Apr 2023 - PresentUnited States- Administer, maintain, and support all assigned software applications. - Research, troubleshoot and resolve issues. - Instructs other employees on how to use systems. - Gather and analyze system requirements. - Create and maintain technical and end-user support documentation. - Ensure system quality and performance. - Identify recurring issues/problems and provide recommendations to eliminate or reduce trends. - Facilitate management and resolution of complex tickets/problems engaging senior support as needed. -
Computer Support And TrainingDavis Polk & Wardwell Llp Jul 2022 - Mar 2023- Provided phone support. - Responded to, researched, and resolved user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner. - Maintained effective communication and follow-up with assigned floors. - Interfaced and maintained effective communication with other Support, Training, and Information Systems staff. - Escalated problems to appropriate individual(s) based on established guidelines and procedures. - Acquired and maintained current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users. - Attended Computer Support Weekly Education Sessions, and provided presentations as needed for specific topics. - Attended ongoing training programs to keep technical skills sharp. - Took ownership and followed up on tickets escalated to other groups to ensure resolution and user satisfaction. - Recommended improved Support methods aimed at increasing Support's efficiency and productivity. - Participated in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc. - Wrote instructional documentation associated with the firm's technology. - Provided weekly activity report to Manager, Computer Support -
Information Technology AnalystSignature Bank Jun 2020 - Jun 2022* Provided ServiceDesk Support* Monitored the servicedesk portal for tickets assigned, prioritized, and responded quickly and effectively to request received.* Troubleshooted problems and supported requests received through our ticketing system, phone calls and emails.* Provided resolution support via phone, email, & remote access.* Collaborated with other technology teams to resolve and maintain escalations and system operatically.* Always presented myself in a professional, friendly, and courteous manner when working with customers.* Handled all responsibilities remotely.* Worked overnight. -
Mis Support SpecialistAdapt Community Network Dec 2019 - Mar 2020Manhattan, New York, United States• Processed incoming requests by telephone or E-mail in a courteous, timely fashion to resolve end user issues• Performed hands-on fixes at desktop level, including installed and upgraded software, installed hardware, implemented file backups, and configured systems and applications• Maintained confidentiality of employee and individual’s data• Supported the use of agency chrome books by enrolling the devices, resetting/reinstalling OS• Assisted in monitoring agency computers for viruses• Assisted with printer configurations, upgrades, and repairs• Assisted end users in setting up new and replacement IPhone using Mobile Device Management -
Technical Support SpecialistMercy College Aug 2019 - Nov 2019Manhattan, New York, United States• Responding to customer inquiries in a professional and timely manner• Apprising superiors, users, and team members of the status and progress of pending requests• Analyzing and escalating incidents or problems to the appropriate department when required• Working independently and collaboratively to resolve client issues without detailed supervision in this fast-paced environment• Follow through on client issues until a resolution is achieved• Installing, modifying, and upgrading hardware and software• Using ticketing systems to resolve issues and help meet end-user’s needs -
It TechnicianGmad Jan 2016 - May 2019Brooklyn, New York• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware• Responded to queries and trained computer users• Asked questions to determine nature of problem then ran diagnostic programs to resolve problems and followed up to ensure issues were resolved• Installed, modified, and repaired computer hardware and software
Chas P. Education Details
-
Computer And Information Sciences, General
Frequently Asked Questions about Chas P.
What company does Chas P. work for?
Chas P. works for U.s. Department Of Veterans Affairs
What is Chas P.'s role at the current company?
Chas P.'s current role is Analyst.
What is Chas P.'s email address?
Chas P.'s email address is fa****@****ail.com
What schools did Chas P. attend?
Chas P. attended Monroe College, Northeast Normal University.
Who are Chas P.'s colleagues?
Chas P.'s colleagues are Mark Johnson, Morgan Traylor, Michelle Fortner, Jessica Blackwelder, Trevon Logan, Abdelrahman Selim, Wanda Aponte.
Not the Chas P. you were looking for?
-
2belco.bm, dal.ca
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial