I offer Virtual Transaction Coordination and Administrative Consulting Services to Real Estate Agents who want to scale their business and sell more homes, provide better service to their current clients, or just want a better work-life balance! Transaction Coordination - Contract to Close - Act as a main point of contact for all parties involved- Track all milestones (EM, Inspections/Repairs, Appraisal, Closing Appointments)- Track all paperwork for compliance- Create… Show more I offer Virtual Transaction Coordination and Administrative Consulting Services to Real Estate Agents who want to scale their business and sell more homes, provide better service to their current clients, or just want a better work-life balance! Transaction Coordination - Contract to Close - Act as a main point of contact for all parties involved- Track all milestones (EM, Inspections/Repairs, Appraisal, Closing Appointments)- Track all paperwork for compliance- Create and send disbursement authorizations- Weekly updates provided on each file Show less

Managed $1 million book of business; fostered client and broker relationships by providing strategic program management and exceptional customer service; scheduled and monitored onsite Fingerstick and Venipuncture events yielding 95% satisfaction rate; identified and established reasonable and achievable wellness goals tailored to each client; grew book of business through upsell of additional wellness services, including Zipongo and additional onsite screening events; tracked and reported all… Show more Managed $1 million book of business; fostered client and broker relationships by providing strategic program management and exceptional customer service; scheduled and monitored onsite Fingerstick and Venipuncture events yielding 95% satisfaction rate; identified and established reasonable and achievable wellness goals tailored to each client; grew book of business through upsell of additional wellness services, including Zipongo and additional onsite screening events; tracked and reported all participation activity by providing clear and meaningful data; offered guidance and direction on actions to increase activity to the highest level of participation Show less

Led day-to-day client inquiries for $5 million book of business; troubleshooted client issues and drove quick resolution; pulled all client reports for client review, including participation reports, screening reporting, exception reporting, and distribution lists for mailings; assisted with onsite screening setup and client portal builds

Scheduled and managed up to 50 biometric wellness screenings daily (individual and group screenings)Recorded all documentation pertaining to cost and billing information for each eventStaffed events appropriately, utilizing a national network of health professionals Requested and approved supplies for each screening, as well as conduct fulfillment quality control checks Collaborated with team and management on change initiatives, and system and process improvements

Contacted 25-50 ‘Out of Network’ clinics monthly to negotiate pricing and contract agreements; managed all contracts, services, and contact information for Collect-Only and ‘Out of Network’ clinics; processed fulfillment requests for new clinic locations and identified new collections sites

Provided support to high priority with over 200 offices throughout the nation; scheduled an average of 100 medical service appointments daily; provided medical and billing protocols to new clinics to meet urgent and future client needs by researching and confirming medical services provided by clinics in all areas of the United States.

Created, updated and maintained confidential human resource records for 12,000 Cerner associates; researched and responded to management and associates inquiries, update associate records; researched employee information, processed and supported new hire and departure processes using Oracle and PeopleSoft software; researched employment agreements of departing associates, coordinated and processed repayment of incentives owed; worked on developing collection process for global associates.

Create, update and maintain confidential human resource records for 12,000 Cerner associates; researched and responded to management and associates inquiries, updated associate records; researched employee information, process and support new hire and departure process using Oracle and PeopleSoft software.

Assisted pet owners with check in and check out process for various veterinarian, technician, and grooming appointments as well as walk-in appointments on a weekly basis using Avimark system; answered phones, handled emergency and routine questions, scheduled appointments for staff of 28 including veterinarians, veterinarian technicians and assistants; processed patient information and cash and credit transactions; reorganized extensive on-site filing system.