Chase Patterson Email & Phone Number

Sherwood, Or, Us

Sherwood, Or

Executive strategist and visionary passionate about internalizing and exhibiting the organization's mission of Community, Partnerships, Insights, and Programs to connect with the surrounding community and build strong collaborative relationships. Provide pivotal and strategic leadership over day-to-day operations, including customer and animal care. Maintain operational efficiency through the tactical management of quality, cost, and compliance.Forecast, allocate, and manage a $12M+ budget within a $35M+ organizational budget allotted for payroll, staff development, inventory, marketing, event planning, and travel expenses.Spearheaded and managed the operational portion of the acquisition of a former multi-million-dollar shelter.Mentor, lead, and direct a multifaceted staff of four (4) directors and 140 personnel across client relations, animal services, retail store, call center, training, behavioral rehabilitation, foster care, veterinary social work, intake, and logistics functions. Led the staff in generating $3M+ in annual revenue.An integral member of the Executive Project team overseeing a $40M+ build-out.Automated the adoption and foster process by rescheduling 10% of the staff; achieved national recognition and solicitation for the adoption and foster process.Spearhead and manage organizational programs, including Behavior Center, Rescue Center, CommunityResource Center, and five (5) facility operations, including Shelter – PDX, Shelter – Salem, Behavior & Rescue, Kitten housing facility, Call center (Community Resource Center).Leverage subject matter expertise to serve as a consultant to several shelter operations.A key spokesperson for community and donor events; represent the organization's perspective as one of the speakers at national conferences.

Sherwood, Or

Promoted to a position of increased authority and scope. Motivated by mastering and fully embracing the challenges associated with directing six (6) core departments, Key Performance Indicators (KPIs), strategic planning, overseeing and developing staff, and empowering staff to exceed quality and service expectations.Led a team of four (4) direct reports that oversaw 80 FTEs by example. Through transformative andinspirational leadership, led the team to generate $2M+ in annual revenue while consistently exceeding KPIs and goals.Intensely passionate about developing, coaching, and mentoring staff at all levels, including senior leaders.Exhibited strong business and financial acumen to allocate and manage a $7M+ budget.Generated successes, including increasing revenue by 15% annually, reducing operational expenses by 10%, effectively managing a large supply chain, and creating partnerships with local and national brands that generated an additional $2M+ in revenue.Spearheaded and managed a range of projects ranging from $5K to $35M+. Oversaw multi-year projects, which included building out two new facilities.Served as a member of an eight-person project leadership team for a $35M+ expansion project.Oversaw the design-and-build of a custom, first-of-its-kind, multi-species transport vehicle that hassince been replicated by animal welfare agencies nationally.Oversaw the creation of a 20,000 SF multi-use space that has been transformed into a warehouse,animal housing, protective custody, and intake space

Sherwood, Or

Exhibited strong critical thinking, organization, and people management skills to oversee, lead, and manage day-to-day client-facing operations. Effectively and creatively problem-solved and implemented conceptual solutions. Drove improvement initiatives through root-cause analysis on audit non-conformities. Ensured site compliance aligned with standards through the implementation of operational efficiency standards.Attained and maintained aggressive metrics and milestones, including generating $2M+ in annual revenueEmphasized service excellence while building and strengthening relationships with and leading a highperforming team of 24. Instrumental in maintaining a turnover rate below 10%.Delivered end-to-end staff leadership, including assessing, coaching, training, mentoring, and developing direct reports. Motivated and encouraged teams to work at optimal performance levels.Sourced and recruited top-quality candidates by formalizing onboarding plans and developing job descriptions.Fiscally savvy in owning all P&L management and accountability. Oversaw a 400 SF retail space that generated $650K+ in annual gross revenue.Ensured top-quality customer service to 130K+ guests annually, achieving a 97% satisfaction rating andfacilitating over 12,000 adoptions per year.