Chase Young Email & Phone Number

Nashville, Tn, Us

Arlington, Virginia, Us

Performed Information Assurance (IA) functions; determined requirements, assigned duties, and coordinated activities of 6 personnel engaged in information system analysis and maintenance.• Led a team of 6 IT professionals in achieving a 25% reduction in helpdesk response time through the implementation of a streamlined ticketing system and the development of a knowledge base, resulting in improved end-user satisfaction and increased operational efficiency.• Managed the Army Training & Certification Tracking System (ATCTS) for the organization across 3 different networks, ensuring 4,328 user accounts remained compliant within the Information Assurance program.• Utilized Remedy IT Service Management followed by ServiceNow to resolve over 3,000 tickets for 75 tenant companies, supporting over 17,500 users.

Arlington, Virginia, Us

Responsible for maintaining, processing, and troubleshooting military computer systems and operations. Managed network operations, provided IT support to ensure seamless communication, and safeguarded military data and networks from potential threats.• Reduced system downtime by 40% through proactive maintenance and improved troubleshooting procedures, ensuring uninterrupted operations and productivity for a company with 300+ users.• Implemented a robust backup and recovery plan, reducing data recovery time by 50% and minimizing data loss to less than 1%, resulting in enhanced data security and business continuity for the organization.• Trained and mentored junior IT staff, increasing overall team efficiency by 30% and enhancing overall technical proficiency, leading to improved user satisfaction and system reliability.

Redmond, Washington, Us

Microsoft Software and Systems Academy (MSSA) is a full-time, 18-week technical training program to become an effective programmer to build local and cloud-stored applications. Concepts include C# application programming with .NET Core and application development in Azure.• Employ .NET with C# for Object-Oriented Programming, debugging tools, I/O programming, performance and memory management, database access.• Develop client applications with .NET MAUI and deploy scalable applications in a cloud environment using Microsoft Azure.