Trusted expert for clients in need of help with their health or benefits. Contribute to creating better health outcomes and cost savings for my clients. Educating members via phone and email on their full benefits package to ensure optimal health and financial outcomes. Subject matter expert on numerous insurance providers and employer offered programs. ● Selected to train new hires in numerous classes. This led to me spearheading the creation of an extended program to teach new hires more hands-on training to exceed at their role.● Selected to lead a team of 7 which we deal with complex escalations that we work to resolve.● Engages with clients as a benefits concierge with an emphasis on humanizing the healthcare experience.● Listens actively to members to address barriers to care and develops ability to deescalate members.● Oversees team cases to ensure resolutions for members in the event of someone’s absence.

Board-selected as 1 of 3 team leaders for the only 10-man sniper section within a 600-soldier squadron, based on my intellectual, psychological and physical testing. Responsible for developing and preparing a team of snipers for operational readiness with the real-time threat of increasing tensions with Russia while maintaining specialized equipment. Our sniper section was an essential asset for our squadron, largely in part to the reconnaissance operations provided. Produced graphics, data collection, analysis and reports for senior leadership to make real-time, accurate decisions prior to deployment for missions. Provided intelligence and protection as combat multipliers for both offensive and defensive combat training exercises.● Selected for highly competitive, elite U.S. Army Sniper School and Israeli Sniper School Joint Forces Training Program.● Significantly contributed to the success of every combat training exercise, from offensive to defensive operations, with multi-national military forces including Hungarians, Bulgarians, Georgians, Israelis, and other American soldiers. ● Created innovative, motivating ways to rigorously physically and mentally prepare while still delivering meaningful and beneficial training. This effort resulted in each member of the section scoring in the top 20% of the Army Physical Fitness Test (APFT). Collectively, my team was the top section in the squadron for quarterly and annual assessments of the APFT.

Managed a small team of employees for grounds keeping maintenance. Maintained relationships with pre-existing clients and employees. Entrusted with extended credit authorization for daily expenses, previously only handled by the owner. ● Maintained accountability for over $125,000 of safety-critical, technical equipment with 0 incidents or injuries.● Built a reward-based approach to boost morale and performance by optimizing employee strengths and, in turn, delivered a 21% growth in sales and services.

Oversaw the operational readiness and training for a 34-person Army National Guard ordnance platoon. Responsible for over $15 million of highly sensitive equipment, resulting in 0 loss over a 2-year period. Provided personal counseling and mentoring for the platoon personnel. Facilitated large group trainings, conferences and strategy sessions. Assigned specialized roles of Presidential Inauguration Security, Convoy Commander, Physical Fitness Trainer and Army ROTC Staff Officer.● Selected as the sole officer from my unit for presidential security at the 2013 Presidential Inauguration, predicted to be one of the most dangerous in history. Accountable for a 24-person joint Army/Washington D.C. Police security team responsible for protecting the president. Responsible for an entry control point to conduct search and seizures. Processed hundreds of individuals and vehicles with 0 incidents.● Delegated responsibility from my commander to plan, execute and conduct recovery for all of the company’s vehicle movements, sometimes for as many as 30 vehicles. All movements met upper echelon operation requirements and came in under given time restraints. In addition, unprecedented movements met no injuries or accidents in my time of command.● Led numerous high-risk weapon range trainings for MK 19 (grenade launcher), M204B (Machine gun), M2 Browning (.50 Caliber machine gun) and a M4 (assault rifle) with 0 incidents or injuries. ● Developed a 6-month remedial physical training plan for 20 underperforming soldiers in our company. This resulted in a 95% pass rate, versus previously failing scores. Meanwhile, the overall score of the entire group increased by 23 %.● Assigned to Bucknell Army ROTC program as an Army ROTC Staff Officer/Instructor. Accountable for the supervision and training of approximately 60 student cadets at Bloomsburg University. Conducted professional and physical training on land navigation, marching, marksmanship, military bearing and procedures.