Chase Bone Email & Phone Number

Greater Seattle Area

• Supporting the Nordstrom Presidents, Vice Presidents and Executive Directors with their technology in a professional manner• Providing expert level support for onsite and remote executives• Able to prioritize and execute high-visibility tasks in a high-pressure environment• Communicating effectively across all teams within the company and vendors• Delegating and following progression of escalated tasks• Supporting executives with new device setup and configuration• Maintaining relationships with Executive Admins and vendors• Supporting executive events such as earnings calls and board meetings• Partnering with Client Engineers to resolve difficult internal problems• Troubleshooting network, remote access, operating systems, and conference rooms• Proposing and exceeding service deadlines• Documenting and escalating service tickets to appropriate teams

Greater Seattle Area

• Supporting the Nordstrom Presidents, Vice Presidents and Executive Directors with their technology in a professional manner• Providing expert level support for onsite and remote executives• Able to prioritize and execute high-visibility tasks in a high-pressure environment• Communicating effectively across all teams within the company and vendors• Delegating and following progression of escalated tasks• Supporting executives with new device setup and configuration• Maintaining relationships with Executive Admins and vendors• Supporting executive events such as earnings calls and board meetings• Partnering with Client Engineers to resolve difficult internal problems• Troubleshooting network, remote access, operating systems, and conference rooms• Proposing and exceeding service deadlines• Documenting and escalating service tickets to appropriate teams

Greater Seattle Area

Supporting internal customers with Nordstrom based client images.• Managing users in Active Directory• Managing applications through SCCM and JAMF Pro• Deploying custom images onto users machines• Troubleshooting VPN connectivity issues• Developing training materials for new hires • Maintaining documentation for internal knowledge base• Experience with multiple productivity applications• Maintaining accurate inventory on a daily basis• Clear communication across multiple teams and platforms• Cisco AnyConnect• Java/Oracle• Virtual Machines• Server connectivityTroubleshooting multiple operating systems:• Windows 7-10 Enterprise• Mac OS Mavericks - Sierra • iOS• Android OS

Greater Seattle Area

Supporting internal customers with Nordstrom based client images.Technician for internal systems:• Cisco • Java/Oracle• Active Directory• JAMF• Office Productivity Suite• Maintaining accurate inventory on a daily basis• Clear communication across multiple teams and platformsTroubleshooting multiple operating systems:• Windows 7-10 Enterprise• Mac OS Mavericks - Sierra • iOS• Android OS

Quickly diagnosing Mac OS X, Windows, and iOS issues while explaining the situation with patience and empathy. Viewed as the technical resource for team members and management. Able to align with a diverse customer base. Managing a high-volume repair queue while taking accurate notes. Delivering feedback in a positive, relationship building manner. Repairing relationships and restoring brand image through aligning and reassuring customers.Staying composed and setting proper expectations when customers' frustrations are apparent. Able to learn new skills and make decisions under difficult situations.

Building rapport with customers to become their trusted adviser with anything Apple related. Facilitation of new hires through shadowing and delivering feedback. Repairing relationships, proactively managing repair queues, engaging multiple customers and repairs in a timely manner.Troubleshooting iOS devices: Environmental, Educational, Software, and Hardware issues.

• Facilitator of new hires and market trainings.• Leading consumer hands-on workshops.• Develops and executes strategies to drive results in an ever-changing business.• Champion of keeping visual standards within the store.• Keeping up to date and sharing the newest technology and procedures.• Keeping a direct line of communication with peers and store leaders.• Being approachable to every single person.• Providing relevant training through knowing my peers.

• Traveled to various schools.• Took photographs for student identification cards, sports teams, and school dances.• Developing, editing, and packaging pictures.