Chase Calvert Email & Phone Number

Jacksonville, Florida

I have many responsibilities in my role. I provide support for our clients through email, chat sessions, phone calls, and screen share sessions. These meetings require a strong knowledge of our desktop and web based solutions, as well as experience with Microsoft Office, Adobe products, Google Chrome, Microsoft Edge and Windows. I also investigate, troubleshoot, and resolve issues occurring on the client's Linux server running CentOS. This commonly requires investigations into services, processes, logs, server resources, server connectivity, email adapter configurations, and API queries. I also co-lead a team that performs server upgrades. This includes upgrading the version of the product on the server, and quickly resolving any issues that may arise during the process. This can also involve an upgrade of the CentOS version, which requires a new server setup, and deployment of an ISO to the server.On top of my responsibilities with the customers, I also lead a team of colleagues and work to share my knowledge with them. I took part in rebuilding our internal training program from the ground up, and implemented it as the primary trainer for new hires on our team. I lead an initiative to update our knowledge base and add new, helpful information, while removing the old and outdated items. I work closely with our infrastructure and product development teams to learn more and share that knowledge with my team. Finally, I lead weekly cross-department meetings to discuss current escalations and where our focus should be.To successfully perform my tasks, I use a variety of tools. These include: PuTTy, Cygwin, WinSCP, Citrix, Salesforce, ServiceNow, JIRA, Webex, GoToAssist, GoToMeeting, Cisco IP Communicator, Microsoft Office, Remote Desktop, Nagios, Instana and VMWare vSphere.

Gainesville, Florida Area

Supporting the products developed by SumTotal.Some of the responsibilities included, answering the customer support hotline, as well as performing streaming sessions and phone calls with customers in order to troubleshoot and resolve any issues that were occurring in their product(s). Some tools used in this position were IBM Cognos, JasperSoft, Microsoft Office, Webex, Adobe Connect and SQL Server Management Studio.

Gainesville, Florida Area

Assist fellow workers with any technology related questions or issues that may occur.Some of the responsibilities were, answering the IT Support phone line, assisting with software and hardware issues through streaming sessions and on site assistance, upkeep of technology inside the company, and completing preventative maintenance to stop issues from arising in the future. Some tools used in this position were Windows Imaging Software, Active Directory, Microsoft Office, Remote Desktop Connection and Desktop Central.

Associate'S Degree, Computer Information Technology, 3.55 Gpa

Activities and Societies: No Activities AttendedStudied Computer Information Technology. I completed my Associate's Degree in 2 years.

High School Deploma, Information Technology, 3.0 Gpa

Activities and Societies: Soccer Team, Tech Aide, Game ClubAttended P.K.Yonge from 6th grade to 12th grade.