Chase Easterling Email & Phone Number

Austin, Tx, Us

Austin , Texas, Us

Austin , Texas, Us

* Reporting to the Senior Quality Manager, responsible for driving quality performance, product management, escalation management and cross-functional collaboration to achieve KPIS and customer satisfaction for enterprise and key client accounts.* Led program management for product quality escalation contributing to $10M in projected future revenue while directing resources and leading customer service, supporting both senior leadership and cross-functional teams.* Led technical expertise supporting the close of a $750K business opportunity that highlighted R&D performance. * Serving as a Subject Matter Expert, utilize multiple tools and methodologies to analyze product failure, perform root cause analysis, drive corrective and preventative actions and resolve internal and external quality issues.* On a team of 15, identify quality risk areas, escalate issues and drive resolution within cross-function teams, enhance product quality performance, reduce cycle time, optimize processes and implement quality system improvements.* Support internal audits reporting with corrective action implementing ISO9001 and ETL compliance; wrote and delivered 8D reports to both key stakeholders to best identify, correct and solve operational inefficiencies.* Lead strategy creation and product deployment implementing LEAN methodologies to improve process efficiency.* Collected, analyzed, transformed, and presented data to support an R&D multi-million-dollar component redesign.* Tasked to lead an organization-wide communication initiative to streamline customer-centric communication efforts

Austin , Texas, Us

* Reporting to the Senior Technical Support Engineering Manager, led R&D improvements, delivered technical expertise, fostered sales enablement and ensured key customer success while providing daily leadership to 15 team members.* Served as a key liaison and trusted technical resource for clients, R&D and product support; reported design and reliability issues, provided customer insights and recommended improvements to best support products and systems.* Delivered advanced technical knowledge to resolve and escalate platform and system issues with NI stakeholders, managed critical escalations to R&D while fostering positive relationships across cross-functional business teams. * Captured and documented processes to enable customer self-service resolution and organizational proficiency.* Delivered advanced training and demos to senior leadership on system design platforms and development environments; led internal training initiatives to ensure product proficiency, industry application and best practices. * Selected to serve as an Engineering Mentor, led coaching, training and performance reviews for 2 team members.

Austin , Texas, Us

Selected the Top Ten student designs for the NI Week Student Design Competition based on their technical merit and presented the options for the department to decide the winnersWrote a program demo in LABVIEW Communications for NI week using a USRP RIO to take a transmitted analog NTSC Signal and demodulate it to display the videoHelped revise the technical courseware in the NI Introduction to Communications Teaching Bundle

Bachelor’S Degree, Wireless Hardware Engineering

Education record