* Reporting to the Senior Quality Manager, responsible for driving quality performance, product management, escalation management and cross-functional collaboration to achieve KPIS and customer satisfaction for enterprise and key client accounts.* Led program management for product quality escalation contributing to $10M in projected future revenue while directing resources and leading customer service, supporting both senior leadership and cross-functional teams.* Led technical expertise supporting the close of a $750K business opportunity that highlighted R&D performance.  * Serving as a Subject Matter Expert, utilize multiple tools and methodologies to analyze product failure, perform root cause analysis, drive corrective and preventative actions and resolve internal and external quality issues.* On a team of 15, identify quality risk areas, escalate issues and drive resolution within cross-function teams, enhance product quality performance, reduce cycle time, optimize processes and implement quality system improvements.* Support internal audits reporting with corrective action implementing ISO9001 and ETL compliance; wrote and delivered 8D reports to both key stakeholders to best identify, correct and solve operational inefficiencies.* Lead strategy creation and product deployment implementing LEAN methodologies to improve process efficiency.* Collected, analyzed, transformed, and presented data to support an R&D multi-million-dollar component redesign.* Tasked to lead an organization-wide communication initiative to streamline customer-centric communication efforts

* Reporting to the Senior Technical Support Engineering Manager, led R&D improvements, delivered technical expertise, fostered sales enablement and ensured key customer success while providing daily leadership to 15 team members.* Served as a key liaison and trusted technical resource for clients, R&D and product support; reported design and reliability issues, provided customer insights and recommended improvements to best support products and systems.* Delivered advanced technical knowledge to resolve and escalate platform and system issues with NI stakeholders, managed critical escalations to R&D while fostering positive relationships across cross-functional business teams. * Captured and documented processes to enable customer self-service resolution and organizational proficiency.* Delivered advanced training and demos to senior leadership on system design platforms and development environments; led internal training initiatives to ensure product proficiency, industry application and best practices.  * Selected to serve as an Engineering Mentor, led coaching, training and performance reviews for 2 team members.

Selected the Top Ten student designs for the NI Week Student Design Competition based on their technical merit and presented the options for the department to decide the winnersWrote a program demo in LABVIEW Communications for NI week using a USRP RIO to take a transmitted analog NTSC Signal and demodulate it to display the videoHelped revise the technical courseware in the NI Introduction to Communications Teaching Bundle