- Supporting 40+ client networks, security, and systems infrastructure both on premises and in cloud.- Managing migration & integration projects, onboarding clients, and new client sites.- Supporting tier 3 escalations.- Managing Azure, Openstack, Proxmox, Hyper-V, Active Directory, Office 365, Microsoft Exchange, Various mail security & archiving, Multi-Factor Authentication, DHCP, DNS, Meraki Firewalls, Cisco ASA, VPN, SSL Certificates, backup & recovery systems, client endpoints, VOIP, camera & security systems, hardware inventory, access control, HIPPA & other security & compliance, documentation, system updates & patching, and various other cloud integrations & tools.- 24/7 On-call support

- Monitored Logic Monitor system for errors in network- Provided support and documentation for network issues via ticketing system- Worked with Cisco system products using various protocols and hardware types- Installed and configured Cisco access points, routers, ASA firewalls, and switches - Participated in change advisory board

- Provided support for customers computers both in store and on-site locations- Ensured quality and care was taken with customers devices and data.- Fixed networking issues in on-site customer locations- Performed virus removal, physical hardware repair, and hardware replacement / installation- Organized project management to ensure quick turn around time for customers.- Face to face consultation and sales with customers

- Provided technical help with employee IT related issues- Responsible for warehouse organization- Organized separate categories of wine by label- Coordinated with sales staff for locations of pallets in warehouse- Configured setup for video room- Distributed orders to clients in the Denver area

- Responsible for Installation of network devices in various projects- Organized cat 5/6 runs on multiple projects as well as planning the layout- Managed installation and administration of security systems on multiple projects- Responsible for server rack cable management in multiple client locations.