Areas of oversight: Cloud Architecture, DevOps, Data Engineering, ETL, Data Warehouse, Data Governance, Database AdministrationManage migration of Data Warehouse and ETL from Azure SQL Server to Snowflake.Manage onboarding and implementation of: Snowflake Cloud Data Warehouse dbt: data transformation Monte Carlo: Data Observability, Monitoring, Alerting Sigma: BIDeveloping Commercial Data Sharing Platform from the ground up. Share creation & provisioning Object creation, logic development Data Dictionary development Developing reader account, direct sharing, and marketplace sharing option Develop data sharing pilot policies, procedures, user guide for commercial clients Creating and provisioning reader accounts, users, appropriate grants, etc. Building automated/scripted client onboarding process that will encompass all steps in data sharing mentioned above.Develop, document, and implement wholistic disaster recovery policies and procedures.

Manage team of engineers responsible for developing and deploying data assets into Snowflake using Databricks.- Development of "Customer 360" data architecture for use by marketing/product teams for enhanced customer communications by exposing all the different customer touchpoints into a centralized environment.

- Lead team of ETL developers managing data flow in and out of our enterprise data warehouse- Managed successful migration of ~1,000 business production scripts to Snowflake Cloud Database - Lead team of contractors in conversion of SAS and SQL from PostgreSQL to Snowflake - Acted as IT liaison to business units across entire organization - Handled PR, tech support, training, and general customer service - Completed ahead of expected date, met "stretch" goal- Train and develop junior employees- Platform Admin for new Databricks environment- Leading development and deployment of Dynamic Data Masking of customer PII in Snowflake

- Modernization of existing reporting – overhauled and automated existing processes that still required manual intervention. Freed up other analysts to do new work instead of wasting time managing old processes.- KPI Dashboard – using performance metrics from various risk and collections perspectives, created a dashboard that ranks each state against the total company performance. Identifies states that have underperformed from a MoM and YoY perspective. Used by management to drive strategic initiatives.- Returned Payments – Developed dashboard/analytics to expose volume trends of returned payments sparking discussions about our payment systems and policies.- Borrowers Assistance – Developed dashboard/analytics of borrower’s assistance volumes and trends. Combined with delinquency metrics to give additional perspective.- Collection Rate Reporting – Created reporting used by our collections units to track collection success rate of our telephone agents.

- Customer Retention. Developed model to identify customers prone to early payoff without renewing as well as customers who pay off and eventually return. Driving efforts to target those customers with preemptive marketing offers to keep them on the books or bring them back sooner.- Drove analytics into determining direct mail marketing radius around our branches. Recommended changes will provide $8M+ annually of additional loan volume to the company.- Provide analytics on OneMain's centralized support group. - Optimization of the OneMain branch network. Leveraging geographic, prospect, and branch performance data, analyze existing branch network using advanced SAS and SQL to determine potential locations to add new branches as well as consolidate/close existing branches. - Manage OneMain's internet application routing logic. - Provide insights to management on various branch-related performance metrics. Offer recommendations on how to boost low-performing locations.

- Implemented JIRA Project/Task Management which provided Corporate Reporting with valuable insight into workload and production.- Logic development and reporting automation using primarily SQL and SAS coding languages.- Developed end-to-end process for reporting and analytics of OneMain's digital application traffic. Included a suite of dashboards used by senior management in weekly reviews of our digital efforts.- Built reporting based on OneMain’s customer credit bureau data. The Customer Health Report trends out various credit health metrics to give management perspective of what direction our customer credit profile is headed.- Provide reporting to both internal and external customers, including executive leadership.- Create dashboards used by executive management to track performance and trends of key company metrics.- Developed and implemented process for calculating and reporting Branch Agent Insurance Commissions.- Primary POC for all reporting related to Merchant Referral Program, eCommerce Affiliates and Affinity Partners.

- Responsible for all reporting & analytics needs for the Business Development Unit. - Unit had no existing reporting, was responsible for building entire reporting universe from scratch.- Built & maintained ETL, data cleansing, logic development, and data visualization processes.- Created automated excel reports and BI dashboards used by Business Development Managers.- Developed goals/expectations for OneMain branch network for Business Development activities.

- JIRA Project Admin. Managed network equipment upgrade projects via JIRA workflow.- Work in with relational databases and other data sources- Developed logic to forecast when equipment in the field would reach bandwidth capacity. - Provided Engineering with reporting to prioritize $80MM in annual spend on equipment upgrades.- Develop logic with SQL to create meaningful reports for distribution throughout the company- Consolidate data from various sources to create a single reporting source- Use Perl automation scripts to automate data gathering and reporting- Leverage existing relationships or establish new relationships with other departments/vendors to gain access to data.

- Contribute dynamic information gathering, needs assessment, and analytical skills toward effectively and diplomatically responding to customer issues for timely resolution while ensuring superior customer service.- Continuously apply customer service talents in earning perfect customer survey scores 9 of last 10 months.

- Streamlined workflow and improved customer service reporting process by creating spreadsheet that quickly and easily generated daily and MTD survey numbers for the entire unit; due to its success, this report is still in use in multiple call centers. - Applied team leadership and operations management skills in overseeing multiples lines of business serving both internal and external customers for Bank of America.- Relied upon to resolve the most complex and escalated issues, averaging approximately 60 calls per day, by contributing problem solving and critical thinking abilities.

- Proficiently developed and implemented an improved fee refund reporting process, providing forecasting, trending, and result analysis tools vital to company's short- and long-term strategic business planning while decreasing unnecessary fee refunds by 50% in only 4 months.- Diminished average number of escalations per manager to provide them more time on team management by improving call escalation procedure, integral to boosting productivity and bottom line results.- Exhibited strategic planning, prioritization, and management skills in consistently achieving critical deadlines while maintaining high quality standards.

- Trained, mentored, and motivated new hires as an On the Job Training (OJT) Coach for 4 new hire classes of up to 5 members for each class, playing an integral role in their development and performance. - Improved team members' call efficiency by collaboratively working with them on a one-on-one basis to identify and resolve issues.- Maximized human resource performance by conducting evaluations, clearly defining skill gaps, and providing expert recommendations on strategic training/professional development solutions.