Chase Ramer Email & Phone Number

Houston, Texas, United States

Analyzed, troubleshot, and solved issues in OpCon software and other software OpCon integrated with. Troubleshot and implemented workflow automation software into environments. Worked with consultant team to set up implementations on multiple banking cores and OS's, including DNA, Episys, Corelation, and XP2.Applied in-depth knowledge of OpCon software and optional utilities, including diagnosis of environmental issues to prevent OpCon failures.Performed ongoing incident management, ensuring good account health, and identified trends to resolve problems.Maintained availability by email and phone for helpdesk with questions regarding clients’ support issues.

Attended Center for Information Dominance IT “A” School at Corry Station in Pensacola, which included completion of COMPTIA A+ and both CCNA 1 and 2. Served as Windows administrator for sailors located in Korean Peninsula. Resolved escalation calls related to IT issues with assigned clients, and created mitigation plans for staff to resolve system anomalies. Worked while based in NAVCOMTELSTA Far East Det Chinhae, South Korea. Oversaw ONE-NET infrastructure in South Korea, consisting of network server farms, 645 client seats, and thousands of network and peripheral devices.Provided end-user support for multiple clients in diverse environments: Active Directory and Exchange 2003-2010 user administration, network troubleshooting, monitoring, hardware support, and incident management.Processed 5,600 messages between Republic of Korea Navy and United States Navy, as well as hundreds of ONE-NET trouble tickets, including Windows administration issues.Supervised seven sailors in Windows administration portion of Peninsula.Created formatting standards for Knowledge Base content entry to dramatically increase ease of access.Developed, maintained, and documented operational policies and procedures.Provided cross-departmental leadership to resolve critical client problems.Assisted in multiple datacenter installations involving transfer and installation of numerous pieces of equipment.Dedicated 300-400 hours to volunteer services at both Korean and American establishments.Attended Navy Nuclear Power Training Command at Joint Base Charleston.